Franciscan Health Hammond: Emergency Room

James D. 

on Birdeye

2 years ago

GO TO NORTH WEST MEDICAL INSTEAD. I’m not sure the blame lies with Dr Maldonado. The issue is his staff. Particularly the front office woman and his aid Roxy. Roxy kind of sets the tone for the whole office and she is a singularly unpleasant person to talk with. The staff never answers the phone and doesn’t return calls so there is no way for you to get information from them. Even something as simple as “How do I get on my father’s medical release form”. In addition they are untruthful with Dr Maldonado ( the front offi... read more

Loren G. 

on Birdeye

2 years ago

Mom admitted to ER for suspected bone break from Nursing home. Nursing home provided necessary face sheet for Ambuance. Without this information of health insurance, ssi, and meds, ambulance would not transport her. I received nasty calls for imaging providers, medicaid, (she has Medicare) and when I called billing departmentthe casual attidtude, oh we have her in our system but none of her information. THEY DROPPED THE BALL. Either in the ER or billing. HOw unprofessional. I have been harrased by the providers that cal... read more

K H. 

on Birdeye

2 years ago

I saw Dr, Rschwalski for a painful lump on my shoulder, I had an MRI done August 1st. The office sid I could not schedule follow up until test is done. The report was sent August 10th. My return appt. is August 28th, I don't see why I have to wait til then for results. Dr. Rachwalski may even have to refer me to another Dr. Then I will have to wail longer. Not Happy  

Joy L. 

on Birdeye

2 years ago

Horrible customer service and completely overpriced. The hospital canceled my daughter’s CT scan the day before because they did not get pre-authorization. When I called BCBS, I was informed it was the hospital’s responsibility to call for authorization and they had no record of a call. So he test was postponed 10 days, which is a problem as she is returning to teach school in Rwanda soon. Plus her CT scan cost $1571. The same procedure at Dreyer Advocate was $950 but she didn’t have time to drive 2 hours each way back ... read more

Lavina L. 

on Birdeye

2 years ago

Dr Van Gemert is incompetent. If not for her NP, Candace Jackson, seeing me the day the doctor was out, I would have died within 24 hrs. The Van Gemert had been continually treating me for over 2 1/2 mths, and misdiagnosed me. Thankfully, the NP immediately caught the problem, arranged an emergency inpatient room for me. Once admitted I had sepsis and went into septic shock. I do not recommend Dr Van Gemert to anyone.  

Ellen R. 

on Birdeye

2 years ago

I've been a patient there for years and I've always been treated well. Some of the attitudes of people seeking care is ridiculous..my friend had an heart attack, rushed him to the emergency room. He was taken right in and about 8 people were working on him.. saved his life.. 

Chava Y. 

on Birdeye

4 years ago

ER was great. I wouldn't recommend being an inpatient. 

Timothy H. 

on Birdeye

4 years ago

I'm the guy with the sword tattoo. I was in there in 2019. They treated me very good. I had a lot of nice nurses such as Debbie, Kathy, Vanessa, Kelly, Cassandra, and Erica. I became paralyzed for a while because I was in a coma for a long time, and I lost massive amounts of weight. I love all of the nice people there. I still remember how nurse Erica put ice chips on my tongue. Thank you so much you wonderful nurses. Thank you so much. 

Elisabeth M. 

on Birdeye

4 years ago

Terrible customer care in this office. We have been seeing Jean for several years and really liked her. Referring others and also our family changing our primary care physician to her. Now we are all looking for a new primary care physician due to their lack of customer care in the Cedar Lake office. Apparently rules change frequently and are made unaware to patients, before hand.