Francesca's

kroopson 

on Google

a month ago

There is an advertisement on every shelf "buy one get one free". The staff doesn't know how to checkout with this. If we didn't notice we'd lose 50$ 

wendy ht 

on Google

2 months ago

My friend and I walked in to the store and they were just chatting behind the register didn’t acknowledge us when we entered or left. 

Thuy Nguyen 

on Google

9 months ago

I visited the downtown Austin location to return a purse, all packaging and tags in place, never used. First off, I arrived an hour before closing time and there was a note that “be back in five minutes”. I waited for 20 minutes. Finally, your salesperson Erika showed up and unlocked the doors. I explained I was simply returning an online purchase. Erika automatically and reactively told me I was outside the return window. I asked her if there was any leniency. She said there was not. I pulled up my calendar on my phone and ... read more

Anonymous 

on Google

9 months ago

I visited the downtown Austin location to return a purse, all packaging and tags in place, never used. First off, I arrived an hour before closing time and there was a note that “be back in five minutes”. I waited for 20 minutes. Finally, your salesperson Erika showed up and unlocked the doors. I explained I was simply returning an online purchase. Erika automatically and reactively told me I was outside the return window. I asked her if there was any leniency. She said there was not. I pulled up my calendar on my phone and ... read more

Weni Gutierrez 

on Google

a year ago

They did not help me at all, more like snubbed me even when the salesperson was right next to me didn't even say hello or smile. I needed to be zipped but nobody anywhere to be found. So I was holding the dress and was asked are you ready? (To buy) I said no, I would of bought the dress if someone would of helped me, but nobody did. There was a little laugh, no acknowledgement of any wrong and was told that's not where the dress goes! As if! I reminded her I'm not getting it bc nobody helped me. More little mocking laughs. V... read more