Tempest S on Trip Advisor
5 years ago
12/27/2015, 04:07 AM
Save yourself the frustration, go next door to the House of Hong.
I've not had such a horrible customer service experience in quite some time and am only giving this place one star because you can't give anything lower.
First off, the place was almost as cold as it was outside, the parking lot was nearly full yet all the tables inside were empty and there was virtually no staff to speak of. My wife, kid and I only waited at least 5 minutes before we saw anyone who even asked if we wanted to be seated...in an empty restaurant and we ended up leaving because after we were seated we didn't see or hear from anyone for at least 10-15 minutes. My kid was getting fussy because she was cold and hungry and my pregnant wife was feeling sick and needing to eat.
So after waiting 10-15 more mins for someone, anyone, to show up and give us menus and possibly take our drink orders, we decided to leave.
Before got all the way out of the door, some guy comes running after us. At first, we thought he was chasing us down to apologize and to ask for another chance, I mean, if I was the owner of a place and saw someone about to walk out, that's what I'd do, but we couldn't be more wrong. The REAL reason why the guy came running after us was to tell us to move our car out of his parking lot since we weren't going to be eating there, which we were going to do anyway.
The House of Hong next door was almost the complete opposite experience: warm, inviting and a staff that seemed overjoyed to have us there as customers. Menus were on our table before we even sat down and our food not only was wonderful, but came out very quickly as well. In hindsight, I should have gave Four Seas a call, asked to speak with their manager or owner and then thanked them for sending us over to the House of Hong, because if we had decided to stay, I doubt our experience would have gotten any better. I guess Four Seas just hates money. Had I read the reviews on here beforehand, I'd never have stepped foot in this place and never intend to again.