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Foundation Recovery Systems
- Home Services
- Fenton, MO
About this business
Since 1992, Foundation Recovery Systems has been St. Louis' leader in the foundation repair industry. If you have a wet basement, cracking walls, a nasty crawl space, or uneven concrete, we can provide top-quality, long-lasting solutions. Our experienced team is dedicated to providing a cost-effective solution with guaranteed customer satisfaction. Our services include basement waterproofing, crawl space repair, foundation repair, concrete lifting, and more. We proudly service residential and commercial customers in the St. ... read more
Location details
1625 Larkin Williams Road, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I would like to warn everyone to not use this company, have everything in writing or better yet do not waste your time, money and not use. The salesperson offers sugar and is really goood. He states he stands by but is always out of town, does nothing but promise. I did not want to give my son number to get involved, practiccally made me, lied, bothered him at work. .Jes is big company, over advertises and cannot keep us, untrained, non caring scheduling, got your money, will only answer phones day of signing contract, not ... read more
When sales person informed us of our basement wall needing replaced it would only take 2 days, it ended up taken them over two weeks. In Monday July 11, 2022, Ohio basement began job digging up side of house. They informed us would be back next day to finish. Tues July 12 while pounding in piers, they dented our siding, knocked down our cable lines and cracked our foundation. Formeman Robert informed me salesman quoted wrong price for concrete be poured until they figured who would " eat the cost of extra concrete ", they wo... read more
Business response:
Hello Christine Thank you for bringing this to our attention. We apologize for the issues that occurred during the project. We have brought your comments to our management team's attention and our manager will reach out to you. -Â **** Basement *******
Not happy with their customer service at all. We hired them to do a job that they ended up not being able to complete after they told us they could, ok fine, no problem. The two gentlemen that came to our home to do the actual work were great, very honest and upfront about the issue they were running into. However, I had to reach out to the office about a refund of my money because they didn't initiate the refund when they couldn't complete the job. Then I have reached out 2 more times through email and phone about another i... read more
Business response:
Hello Brittany. Thank you for bringing this to our attention. We apologize for the issues that occurred during the project. We have brought your comments to our management team's attention and our manager will reach out to you. -Â Foundation Recovery Systems
The customer service is very good. Although I only received about a 2 hour notice they were coming. The "installers" were communicative and explained each step including why they couldn't do certain aspects of the job. I paid almost ***** to have 16 feet of sidewalk leveled. And to have four 3ft pillars leveled on my front porch. The main objective of leveling was accomplished. However there was a gap between what the salesperson thought could be done and what the installers thought could be done. And that gap was literally ... read more
From my first communication with Cooper to my last communication with Spencer, and all communications and interactions with them and with Philip and Jonathan, and seeing the professional, courteous, and inspiring work completed, I am impressed! This team is clearly knowledgeable and takes pride in their work.
not even worth a star...company had no follow up with customer...paid ******* for a job they did not do to my expectations...when I called back to tell them that I needed more work done...no response...left message...no response...when production manager returned my call his response was " ohhh...you will be ok"...no I am not ok...get over here and finish the job the way I want it done!!!!!....
Business response:
Hello Michelle. Thank you for bringing this to our attention. We apologize for the issues that occurred during the project. We have brought your comments to our management team's attention and our manager will reach out to you to resolve this as quickly as possible. -Â Foundation Recovery Systems
Their response time was fast. Jessie came out for to provide a free estimate and diagnosed the problems and offered solutions. Cameron, Rich and Clayton came out and were the best. Very knowledgeable, professional and friendly. I would highly recommend these guys to anyone looking for a great company with even better employees to work on their basement! Thank you for your hard work!!
Roberto, Jose ********* Roberto ******** These gentleman completed repair work to stabilize our foundation. It was a major project lasting three full days in hot summer heat. Their professionalism, work ethic and expert knowledge are unmatched! My husband and I were simply stunned by their outstanding work and how they kept us informed throughout the process. It is very obvious that they care very much about the quality of their work. Great guys!
Andrew Torres came for annual service very good knowledgeable service technician!
Frequently asked questions about Foundation Recovery Systems
How is Foundation Recovery Systems rated?
Foundation Recovery Systems has a 4.7 star rating with 2,742 reviews.
When is Foundation Recovery Systems open?
Foundation Recovery Systems is closed now. It will open at 6:00 a.m.
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