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Forward Counseling Poplar Location
- Healthcare
- Memphis, TN
About this business
Location details
4646 Poplar Ave #302, Memphis, TN, 38117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
It’s extremely hard to get ahold of billing or customer service here if you have any issues. Ever since Lauryn left, the standard of care has dropped. I’ll probably be moving my business elsewhere since I’m exhausted of gaps in-between appointments and surprise cancellations.
This place is a dumpster fire. Want a provider who won’t listen to you? Need a company who can’t keep your insurance on file? Called for a month straight to get a billing issue solved with no response. There is no front desk. This place is a disaster.
I’ve been going here for a little over a month so I’m a current patient as of April 2025. I have found that the office is quick to respond to calls and emails. I have had no issues with billing or insurance. My therapist is always on time and prepared. She has been very very helpful to me. I would recommend this counseling center to any friends or family.
I went to their website which is very appealing to find out I needed to fill out a form to see about getting an appointment. This form required me to give all of my personal information including payment before even seeing if this would be a fit for me. They should not need my card on file before seeing if I can even be seen. I then call to speak to someone who wasn’t willing to help just said they don’t have a therapist to see my 3 year old son even though their website advertised services for 2+. I would have loved to ask ... read more
Unresponsive, unprofessional, and extremely inconsiderate of patients' needs and schedules. Therapist Jennifer "accidentally" forgot to send the link for my appointment, twice, after being nearly 30 minutes late to our first session. Office staff does not answer the phone. Previous 1-star reviews are accurate - Find another provider.
Frequently asked questions about Forward Counseling Poplar Location
How is Forward Counseling Poplar Location rated?
Forward Counseling Poplar Location has a 4.1 star rating with 80 reviews.
When is Forward Counseling Poplar Location open?
Forward Counseling Poplar Location is closed now. It will open at 9:00 a.m.
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