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Fort Worth Community Credit Union
- Finance
- Bedford, TX
About this business
Location details
1905 Forest Ridge Dr, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I’ve been a loyal customer with this bank for over 20 years, but my recent experience has completely changed that. I was told my GAP insurance would be canceled, yet it wasn’t handled in time — costing me $600. The issue was made worse by Stephanie Lillie, who provided inaccurate information and was extremely unhelpful throughout the process. Instead of being transparent or offering a real solution, she spoke down to me and made me feel like my concerns didn’t matter. On top of that, she somehow lost the digital title to my ... read more
I normally don’t leave reviews, but I really wouldn’t recommend working with Stephanie or this bank in general. She was rude, dishonest, and clearly not properly trained—and when I complained, nothing was done about it. Everyone there seemed confused and kept giving me different answers every time I called. Honestly, you’re better off taking your business to a different bank that actually values its customers. If I could give zero stars I would.
My experience with Raymond Bush was extremely disrespectful, unprofessional, hostile, and unacceptable behavior. Tuesday, September 2 We first spoke with him. He told us he did not yet have an invoice for our car and would call us back once he received it. Wednesday, September 3 The next day, my husband followed up, and Raymond again said he didn’t have the invoice but promised to call back to give us the final amount due. We waited over a week without hearing from him. (Week of Sep 8–Sep 14) Monday, September 15 My husband ... read more
I visited the credit union twice, both times about an hour before closing. On both occasions, I felt like it was an inconvenience to the staff that I was there to open an account so close to closing time. I was assisted first by Tina Howard and then by Tiffany Brown. While they did help me, their attitude made the experience feel rushed and unwelcoming, as if my business was a burden instead of being valued. When Tiffany Brown assisted me, she even rolled her eyes and made a face about it, which made the experience feel even... read more
Disappointed! I do not recommend this credit union. I used to work for a credit union and know how they operate so I knew I would get a better auto rate here so I decided to refinance my auto. It was supposed to be set up on auto pay from the start. I was not told to make my first payment, that auto pay would not be set up; I logged in and auto loan was past due. I went ahead and made a transfer. Then the next month auto pay kicked in, I was still transferring it myself and it advanced my due date 4 months ahead. I called to... read more
Frequently asked questions about Fort Worth Community Credit Union
How is Fort Worth Community Credit Union rated?
Fort Worth Community Credit Union has a 3.1 star rating with 136 reviews.
When is Fort Worth Community Credit Union open?
Fort Worth Community Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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