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Ford Service Center

4.6

About this business

DePaula Ford Service Department 

Location details

799 Central Ave, Albany, NY, 12206, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
SunClosed
4.6462 reviews
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Marianne Karlson's profile image
Marianne Karlson 
on Google
a week ago

I am a bit disappointed in the communication (or lack of) with the service department of this dealership. My daughter was traveling to Boston from Ohio for vacation when her car broke down on June 28th and the dealership had the car on the 30th. They needed to replace the engine because of a recall on her 2021 Ecosport. It is now the 14th of August and we are still waiting. We have called at least 14 times and have either been disconnected (?), left on hold, or have never gotten back to me. In talking to our local Ford Deale... read more

katie hughes's profile image
katie hughes 
on Google
8 months ago

I wanna say Lenny Farnam goes above and beyond for the customer every time I have had any service done on my vehicle. The patience and understanding he has for any situation is amazing. He makes sure you are completely taken care of and satisfied with the service he completes in a timely manner. I choose Depaula over any other Ford dealership in the area, because of his customer service. Depaula should be honored to have him in their service department. Thank you so much Lenny! 

Dale Buskey's profile image
Dale Buskey 
on Google
9 months ago

Another great experience with the team at Depaula. Went in for a routine inspection and the team found an issue with previous work they did. Everything was covered by warranty and the vehicle was repaired the next day. 

Daniel Gumble's profile image
Daniel Gumble 
on Google
9 months ago
Scott McNeff's profile image
Scott McNeff 
on Google
9 months ago

Incredibly friendly and professional. The services offered are truly 2nd to none! Thank you for everything and I will be back! 

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Frequently asked questions about Ford Service Center

How is Ford Service Center rated?

Ford Service Center has a 4.6 star rating with 462 reviews. 

When is Ford Service Center open?

Ford Service Center is open now. It will close at 6:00 p.m.  

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