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Follain, Inc.
- Beauty
- Boston, MA
About this business
Location details
65 Charles St, Ste 4, Boston, MA, 02114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i stopped into this store almost a year ago when visiting boston. i got such amazing service and skin help and they told me to call if i ever wanted help purchasing online. today i called and Hailey helped me so much!!!! she listened to my specific skin concerns and recommended products to me that would be well suited for my specific skin. such a gift to get your wisdom and help AND natural skincare products! thank you!!
I have been buying their lemongrass soap for years. It’s smells amazing, is biodegradable, and you can use refillable containers to reduce the amount of plastic used. Their customer service is also amazing, it’s always a nice experience going in person to explore new products.
I received the best customer service from Mads today! She was so helpful. I was on the hunt to get my fav sunscreen Minu, and her store was one of the last stores in Boston to have them. She was so helpful, and even recommended a similar product (Iris&Romeo’s Weekend Glow) for the future. She also called another Boston store for me to check on their stock. She went above & beyond to help me and was so friendly and personable. I so appreciate her help. I have always loved the city of Boston and Mads is a true representation o... read more
I had such a great experience here today. I needed a refresh for my makeup routine and what worked for me going back to work with a new baby. As much as I tried with colors I never got it right, but also since I did have some products that would work for me at home didn't feel " sold to" just helped and educated, questions answered. The brow gel and neutral lip color i am over the moon about
The staff here is so appallingly rude. Zero interest in helping, advising, or even saying "hello" unless you're a very specific type of Beacon Hill woman. (cough white) I really wanted to like this store, but have experienced this firsthand when (not once but twice) I've been waiting at checkout for several minutes when the sales staff wistfully swept in with a customer they were "serving" to check out first. Once, the said customer physically bumped me out of the way and neither party acknowledged the exchange. I get it - c... read more
Frequently asked questions about Follain, Inc.
How is Follain, Inc. rated?
Follain, Inc. has a 4.7 star rating with 35 reviews.
When is Follain, Inc. open?
Follain, Inc. is closed now. It will open at 9:00 a.m.
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