This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
FOCUS Broadband
- Technology
- Shallotte, NC
About this business
FOCUS Broadband offers a variety of communications services delivered over our next-generation 100% fiber optic network to each address. We work to provide our customers with outstanding services at an excellent value backed by award-winning customer service. We are proud of our history of service and our reputation for putting our customers first. In addition to putting our customers first, FOCUS Broadband also invests in the communities we serve through annual donations, grants programs and scholarships. FOCUS Broadband is... read more
Location details
640 Whiteville Rd NW, Shallotte, NC, 28470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was experiencing slower uploads and downloads, so called Focus. The customer service rep, Rene, was excellent and made changes that helped right away. I was then transferred to the technical department where I spoke with Ron. He was very helpful, and patient. He explained that my issue was the router and fairly old extender I was using. I'm now looking at upgrading to a mesh network. Judith Steffens
Probably the worst customer service experience I’ve ever experienced from any company. They actually don’t even know what they’re doing and they don’t care. I feel like they’re not even trying.
Frequently asked questions about FOCUS Broadband
How is FOCUS Broadband rated?
FOCUS Broadband has a 3.6 star rating with 476 reviews.
When is FOCUS Broadband open?
FOCUS Broadband is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com