Fluidra Pro Centre - Marleston - TRADE ONLY

Tuan Nguyen 

on Google

10 months ago

Stay away from their pool heaters. Our pool gas heater stopped working after the first year, their warranty came out, "fixed" it, and broke again within weeks. Claim warranty again and they refused. Never touching their products again. 

Heather 

on Google

a year ago

This is updated to confirm it is not a review for the staff or management at this outlet, but the fluidra itself. Cannot recommend buying from this company. We had an expensive heater that initially seemed to have lots of issues, but all they needed to do was fix one little part. As it turned out, there was a recall on it, but it was still sold to us and they took too long before finally replacing it, as they tried to dodge responsibility. It shouldn't have been that hard. At least they fixed it ... eventually. 

Heather Cripps 

on Google

a year ago

This is updated to confirm it is not a review for the staff or management at this outlet, but the fluidra itself. Cannot recommend buying from this company. We had an expensive heater that initially seemed to have lots of issues, but all they needed to do was fix one little part. As it turned out, there was a recall on it, but it was still sold to us and they took too long before finally replacing it, as they tried to dodge responsibility. It shouldn't have been that hard. At least they fixed it ... eventually. 

Shane Feltus 

on Google

a year ago

Still waiting after 2 months for a warranty claim on a zodiac heater to be resolved. Trying to get in contact with anyone from this company is virtually impossible and when you do know one can provide you with any answers. I shouldn’t be surprised though as it took them 3 months to fix a pump problem last year ! How a company can be this poorly run and still survive is staggering, one can only assume that they survive on warranty claims alone as this kind of customer service certainly would not win you repeat customers. I al... read more

Andy Rowe 

on Google

2 years ago

My Experience with Fluidra was excellent. Yes I had a problem with a Pool Robot. I completed the warranty claim and straight away received an automated reply, then a second reply with the process of a service agent visit, day and time ALL WITHIN 24hrs of my claim. I then was contacted direct by phone, text and e-mail confirming that Nick was the service agent. Nick also made direct contact, arrived, repaired, explained why the fault, a few additional tips and was extremely pleasant and professional. The whole process was exc... read more