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Florence Utilities Department
- Electricity Suppliers
- Florence, AL
About this business
Location details
110 W College St, Florence, AL, 35631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with them as a customer has been frustrating from the very beginning. I spent nearly three hours in the waiting room just trying to establish new service, and unfortunately, the experience did not improve from there. When I later had a generator installed, I ran into repeated issues with their engineering and electrical personel. What should have been a straightforward process became filled with delays, additional requirements, and charges that I felt were excessive. At times, it seemed like there was more focu... read more
It's 9/23/26 with update,I received a text message saying from Florence utility in notifications and thought it is a scam. So I swiped it away,on a holiday at that, a minute later I get a think you for your payment. I look and Florence utilities had take out for my current bill . 2 weeks early,I don't have text billing, who pays there bill 2 weeks early. I pay mine when it's due. When asked they didn't have a clue and didn't seem to care. A 1 star is to good for them.PEOPLE BE AWARE 3/13/25 Tried paying utilities today and w... read more
Apparently the deposit made YEARS ago (20+) wasn't the end of it. They voted to add another $150 "deposit" back in 2019 and never said anything about it - because. When money runs tight and you make a partial payment, then get you power shut off, they politely inform you that there is a "deposit" due before any further payment may be accepted. EXTORTION.
Frequently asked questions about Florence Utilities Department
How is Florence Utilities Department rated?
Florence Utilities Department has a 1.8 star rating with 230 reviews.
When is Florence Utilities Department open?
Florence Utilities Department is closed now. It will open tomorrow at 8:00 a.m.
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