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FleetPride Service Center
- Automotive
- Menands, NY
About this business
Location details
586 Broadway, Menands, NY, 12204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 7:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Had a blown air bag on my trailer, 2nd time this week, same air bag. Their technician found the cause to be a bad leveling valve, the tech took his time to figure out why the air bag would over lnflate, unlike the last shop that just replaced the air bag. I’ll be making First Response my first call from now on.
I went to FleetPride Service at 586 Broadway, Menands, NY for a NY inspection. The service advisor told me that the U-joint needed to be replaced, otherwise the truck would not pass inspection. I agreed and asked for an estimate. He told me it would take about 2 hours and quoted around $600, but also said they didn’t have the U-joint in stock. So I went to the Freightliner dealer in Albany, bought the U-joint myself, and returned the next morning for the replacement and inspection. In the afternoon, they called me and said t... read more
After speaking with the front desk, we were instructed to bring our trailer in for an immediate assessment. However, after our driver spent 40 minutes traveling to your shop, the service manager informed us that the trailer would have to be dropped off and could not be looked at until the following day. This lack of internal communication and poor customer service resulted in significant wasted time for our driver. I hope you will take this feedback into account to improve your coordination moving forward.
After speaking with the front desk, we were instructed to bring our trailer in for an immediate assessment. However, after our driver spent 40 minutes traveling to your shop, the service manager informed us that the trailer would have to be dropped off and could not be looked at until the following day. This lack of internal communication and poor customer service resulted in significant wasted time for our driver. I hope you will take this feedback into account to improve your coordination moving forward.
After speaking with the front desk, we were instructed to bring our trailer in for an immediate assessment. However, after our driver spent 40 minutes traveling to your shop, the service manager informed us that the trailer would have to be dropped off and could not be looked at until the following day. This lack of internal communication and poor customer service resulted in significant wasted time for our driver. I hope you will take this feedback into account to improve your coordination moving forward.
Frequently asked questions about FleetPride Service Center
How is FleetPride Service Center rated?
FleetPride Service Center has a 2.7 star rating with 7 reviews.
When is FleetPride Service Center open?
FleetPride Service Center is open now. It will close at 5:30 p.m.
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