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Flame King
- Commerce, CA
About this business
Location details
Online store, Commerce, CA, 90040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a simple propane hose connection. It didn't have the fitting I needed to connect to my grill. I returned it. They informed me through customer service (or AI) that I would have a 15% restocking fee, plus pay shipping (including taking it to be shipped), & submit it for approval. On the other hand I could order the same part through Amazon with their quality policies. Why I went with Flame King, I do not know. Why they are working on a outdated customer service policy and pushing people to Amazon, only they will k... read more
Garbage company. Customer service is basically nonexistent. I’ve called and emailed multiple times with no response. Finally managed to talk to Lisa in accounting and she just laughs. I will never purchase from this company again.
Terrible customer service! I had a discount code and tried to apply that to my order, but it didn’t “apply” but place my order without any discount. I emailed them immediately (2 min after order placed when I saw that my discount was not applied) and they told me they would give me my 10% discount back and then I got an email a day later saying nope sorry can’t do that. I will never order again from a company that treats their customers like this.
I placed an order online and a UPS Label was sent to me for tracking info. A week later it still was not picked up? I email and they send a reply stating that they created a new label and sent new tracking numbers. That package has still NOT been picked up??? UPS must be in struck in CA and/or IN or this company is NOT legit!?!?!
Terrible customer service. The worst I've ever dealt with. Spent a lot of money on a 60-lb propane tank on wheels and still have no idea when it's coming. And they already took the money out of my account. I've notified the the Massachusetts ATTORNEY GENERALS OFFICE today.
Frequently asked questions about Flame King
How is Flame King rated?
Flame King has a 2.7 star rating with 15 reviews.
When is Flame King open?
Flame King is closed now. It will open on Monday at 8:00 a.m.
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