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Flagstar Bank Home Lending
- Mortgage Lenders
- Creve Coeur, MO
About this business
Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $16.9 billion, is the fifth largest bank mortgage originator nationally,1 and the third largest savings bank in the country. Our team's financial craftsmen possess skill and pride in their work that is reflected in their commitment to creating solutions tailor-fit for each customer.
Location details
12647 Olive Blvd, Creve Coeur, MO, 63141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been receiving a check for my Taxes and Insurance yearly. When the extra funds were supposed to be applied to the principal payment of my loan. The only way to fix this, I was told on the phone today, was to call every month and have them apply the correct amount where I wanted it, after they received my payment. The initial contact I had, I tried to set up automatic payments for them to pull monthly. The gal didn't even want to pull up my loan account. Just told me to log in to my online banking and make payments there... read more
I have reached out multiple times trying to get my damaged debit card replaced for months now. Can’t even get a response from customer service. Little services along with the app and communication go a long way.
Flagstar is not a good business, at all! Hold's payments when your house needs repair due to a fire. They keep sending same forms over and over again. They are totally clueless. I'm sure they get yelled at on a daily basis. Worst company ever in my life that I had to deal with and this is NOT an exaggeration. I wish Wells Fargo had not sold my mortgage company to them. As soon as I get my payments, I am leaving them. Terrible all around. Not one good thing to say.
This organization is truly a mess. CSRs don’t seem to even have a grasp on their internal systems or policies. I’ve been told by a CSR - “I have not been trained properly on flagstar systems”. This organization clearly has no interest in serving it’s employees or it’s customers.
Staff was very nice but good luck trying to find the right department. They charged me $12,000 to my account for insurance even though I already sent them proof of Insurance. There is no way to communicate except to go through their spider maze of a phone system. Your forced to listen to the same message over and over. I was transferred to 4 departments only for them to say you have to go to a fifth. Then that department said I had to go back to the forth who already said they couldn't help. Each department apologized but al... read more
Frequently asked questions about Flagstar Bank Home Lending
How is Flagstar Bank Home Lending rated?
Flagstar Bank Home Lending has a 1.4 star rating with 16 reviews.
When is Flagstar Bank Home Lending open?
Flagstar Bank Home Lending is open now. It will close at 5:00 p.m.
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