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Five Star Cleaning Services

2.8

About this business

- Daily housekeeping services - Post-construction clean up - Property Management Assistance - Window & blind washing - Laundry service - Steaming beds, pillows & curtains - Organizing: closets, attics, basements & garages - Carpet & floor installation - Wall & baseboard washing - Ceiling fans & light fixtures (& any other hard to reach areas) - Before & after party clean up - Pressure washing: concrete, siding, brick & decks - Property & resort maintenance/repairs - Lawn care - Painting/minor repairs - Floor rejuvenation (st... read more

Location details

401 S L B J Dr #7, San Marcos, TX, 78666, United States

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WeekdayScheduleStatus
Mon1:00 p.m. to 2:00 p.m.
Tue1:00 p.m. to 2:00 p.m.
Wed1:00 p.m. to 2:00 p.m.
Thu1:00 p.m. to 2:00 p.m.
Fri1:00 p.m. to 2:00 p.m.
Sat1:00 p.m. to 2:00 p.m.
Sun1:00 p.m. to 2:00 p.m.
2.814 reviews
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M D K's profile image
13 years ago

A Great Company to Work For!!! – I have worked at Five Star for over 10 years. Everyone here is like family....it's fun, upbeat, and a great workout! We are busy year round and there's never a dull moment. It far surpasses sitting at a desk all day! I would highly recommend Five Star to anyone who asks, because we ALL take great pride in our work here! 

fivestaremployee's profile image
fivestaremployee 
14 years ago

Horribly disorganized, aweful place to work. – Five star cleaning services has got to be one of the most disorganized companies i have ever worked for and they are very greedy and wont think twice about ripping you off. If you work for five star be prepared to work a full week and only get a $70 check for the week. But if you very inexperienced in cleaning no worries they will hire you and send you to clean a house by ur self the first day. Half these reviews arent by customers either they tell employees to get on here and s... read more

mdrake's profile image
14 years ago

All I Can Say is...WOW! – When I called I wasn't sure what to expect, but the lady who took my call was so nice and professional. She told me what to expect when the people arrived to clean (I have 5 dogs and 1 cat). The ladies who came to my house were AWESOME! They brought steamers to clean my floors and drapes, cleaned every inch of my bathrooms and were so friendly with the animals. So far they've been back out 3 more times. It is so great to come home every week and the house is CLEAN! 

ljones23's profile image
ljones23 
14 years ago

To expensive, horrible quality, no shows, scary owners – These folks really are terrible. They did a horrible job and never answered my calls. When I finally talked to the office (which I think is really just their home), they were rude and the lady seemed drunk. They took my money, but did't clean my house. Half a Star Cleaning Service!!! 

Business response:

THIS WAS WRITTEN WITH MALICE! Please refer to the other bad review (written on the same day). Our business is being attacked by a our web designer who was recently fired. This review has NOTHING to do with our cleaning. PLEASE TAKE THIS REVIEW DOWN... COMPLETE FABRICATION! 

musicmiller's profile image
musicmiller 
14 years ago

Fantastic Work! – This house hadn't been cleaned in years, and was unlivable. The 2 men who came to work on it got rid of mildew on the walls and in the refrigerator, cleaned all the windows beautifully, and mopped all the floors about 3 times. The most dramatic change was in the bathroom which was coated in heavy lime, mildew, soap scum, and dirt. We thought the toilet and tub would have to be replaced, but when they got through with it, the tub and tile looked like new and the toilet was so much better than we had hoped. W... read more

Five Star Services LLC's profile image
Five Star Services LLC 
15 years ago

This company far surpasses the name! – As commented in writing by one of our valued customers: "Overall Grade of A, including Price, Quality, Responsiveness, Punctuality, and Professionalism. I don't think our house has ever been that clean. We are about to move and I plan on using them to get our house ready to sell, and I plan on using them for any future cleaning I may need. When I called, a very nice person answered the phone and asked very specific questions about the cleaning and said someone would be out. They were ve... read more

San Marcos Bobcat's profile image
San Marcos Bobcat 
15 years ago

Excellent Quality and Value – Mike R. of Trimac Transportation: Excellent: Attention to Detail, Quality, Professional & Courteous Crew, Overall Satisfaction, Cost, and Friendly & Knowledgeable Office Staff (May be contacted as a reference) Michael R. of Shrader & Martinez Construction: Excellent: Attention to Detail, Quality, Professional & Courteous Crew, Overall Satisfaction, Cost, and Friendly & Knowledgeable Office Staff (May be contacted as a reference) 

elainepace's profile image
elainepace 
16 years ago

Five Star has been working for us for nearly a year. Our company has been 100 % satisfied with their work performance. They are timely and the work is done with exceptional results. We would not hesitate to recommend. 

addiebenavides's profile image
addiebenavides 
19 years ago

Horrible job for a lot of money – I had to schedule them to come out 4 times until they finally showed! When they did I wanted a detail done on my house. All they did was vacume and dust. They left sink and shower with mildew and dust all over the fans and shades. Then they charged me $100. I knew something was fishy when they only took a little over an hour to "detail" my house. I've never felt so ripped off! 

Business response:

This customer must be confusing our cleaning service with another in town that had also used the name Five Star and is since out of business. We always document and note specific client instructions and perform the services within their allowed budget. Had this been our client, who notified us of unsatisfactory performance or additional items needing attention, Five Star would have promptly sent staff back. We treat our jobs as if they were our own homes. Misty Diaz, President 

Frequently asked questions about Five Star Cleaning Services

How is Five Star Cleaning Services rated?

Five Star Cleaning Services has a 2.8 star rating with 14 reviews. 

When is Five Star Cleaning Services open?

Five Star Cleaning Services is closed now. It will open at 1:00 p.m. 

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