Five Star Bank, Geneva Plaza Branch

Marquise Hatten 

on Google

a year ago

I had an issue at the Waterloo brach which was only a question that escalated fast. However was later answered & solved by Laura in the Geneva branch. Great customer service & a very personable person. Great understanding of how the company works. Very appreciative for that. Thank you Laura great job. 

Jake b 

on Google

2 years ago

On 9/16 I called to make a transfer mortgage payment from my account, I always verify there's enough in there for payment, during the call I was told it would be processed that day. Today I went to pay October and found out September was never paid, speaking with the branch manager she said there is no way to verify the call on their end and they don't record calls and that I need to better manage my checkbook and verify they actually processed the transfer payment, now I'm stuck with a late fee. I learned I can no longer tr... read more

Johnny Modz 

on Google

2 years ago

Staff was rude and unprofessional 

Daniel Blume 

on Google

4 years ago

Consistently experience horrible service. The workers are friendly but there is a policy or computer problem problem every time I go here and it’s always due to misinformation I received at the branch during a prior visit. They just can’t get it together here. Time to switch banks.