This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Five Guys Enterprises LLC
- Fast Food
- Newington, VA
About this business
Location details
10718 Richmond Hwy, Newington, VA, 22079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service handling was worse than the order issues: • Over 75 minutes on hold waiting for a supervisor (multiple times) • Promised callbacks that never occurred • Conflicting information from multiple agents • Operations manager “doesn’t take calls” • No supervisor available during shift If you cannot honor scheduled pickup windows during high volume, disable the feature. Don’t mislead customers into thinking their pickup time will be respected. The operational failure was one thing. The refusal to escalate or resolve... read more
What an absolute scam!! You send this email out promising free burgers for your "birthday" today, but when people go to order it the app or website, they both continuously crash. If you are lucky enough to put food in your cart the code doesn't even work!! When I spoke with the cashier she said they don't even have the ability to put in promotion codes on the register! The manager even said they have received complaints for over an hour that it's not working. She then turned to tell her staff that if any one else comes in to... read more
Online order places. Was given a 8-10 minute for food ready. Arrived at 10 minute and then sit for another 20min waiting on my food with only 2 other orders ahead of mine. Only one employee working rhe kitchen while multiple other stood idly by chatting. Going 3x over their estimated time frame for a $30 single meal is absurd. Made complaint. Was told to contact support. Submitted complaint on their site December. A week later A regional manager reached out to me and promised me the world and how he was going to personally l... read more
I would give zero starts if i could. Please hire people that know how to work..
So I went to five guys in Plattsburgh N.Y today 12/17/25. Don't get me wrong the food was awesome as usual. My issue was there was a sign in the resteraunt that said the potatoes for the fries were from Idaho but the the bags of potatoes on display said the potatoes were a product of Canada. So which is the truth? Why would five guys be buying potatoes from Canada instead of buying them from U.S. farmers.
Frequently asked questions about Five Guys Enterprises LLC
How is Five Guys Enterprises LLC rated?
Five Guys Enterprises LLC has a 2.7 star rating with 111 reviews.
When is Five Guys Enterprises LLC open?
Five Guys Enterprises LLC is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com