Fitzgerald Subaru Service Gaithersburg

Lauren Der 

on Google

5 days ago

I entrusted Fitzgerald Subaru with my car, and they handed it over to a complete stranger. When I confronted them, they blamed the other customer and then stopped responding entirely. No one could have taken my vehicle without the dealership giving them my keys. Their carelessness and total lack of accountability is shocking. I will never trust them with my car—or my money—again. This goes far beyond poor service—it’s a major breach of safety and trust. A dealership that can’t ensure your car isn’t given to the wrong person ... read more

Theresa Talbot 

on Google

4 weeks ago

Sou Phoubandith is the best. He actively builds trust and positive relationships with his customers. I don't use any other desk agent. I recommend him 1000%! He knows my car's name is Ruby Suby. He always is understanding about my budget. And he always makes sure I'm satisfied happy customer. Please make sure he never leaves Fitzgerald Subaru. 

Isabella Czernia 

on Google

a month ago

Big shoutout to Mike and the team for all their help servicing my 2019 Outback. They frequently gave updates on my car and were easy to communicate with. Truly outstanding team! 

Louise Bekele 

on Google

2 months ago

I have been very fortunate to receive exceptional service at this Subaru dealership each time I visited for routine service of our 2018 Subaru Outback. Yesterday, I had the final service before I offer the car for sale and was so amazed by the generosity, caring and professionalism of the staff who interfaced with me. Ms. Luisa Paredo was the consummate professional, who went above and beyond in assisting me, and her generosity and that of the team at Fitzgerald Subaru, Gaithersburg was both unexpected and much appreciated. ... read more

Binh Do 

on Google

2 months ago

Absolutely terrible pricing and customer service. I was quoted an outrageous $206 for a diagnostic, despite the possibility that the issue was as simple as a loose gas cap, and my car is still under warranty. A loose gas cap is a known issue for the crosstrek. The staff was unhelpful and rude, which only made the experience worse. I was genuinely shocked.