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Fiskars Brands Inc
- Manufacturing
- Middleton, WI
About this business
Fiskars Brands is one of the oldest companies in the world. It offers a range of rainwater harvesting systems, garden tools and crafting accessories. The company specializes in the collection, storage and dispensing of rainwater. It uses polypropylene material and manufactures harvesting systems. Fiskars Brands provides barrel water diverter kits along with each rain barrel systems. Its product line includes threaded spigots, connectors, downspout diverters, connector hoses and barrel covers. The company also features hand t... read more
Location details
7800 Discovery Dr, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their lifetime warranty does not apply to anything bought on ******. They denied my claim when it broke.They call it "2nd party purchases are not covered" ,which is not stated in the product Warranty Info when ordering. In this case it was the Fiskars Upright 4 Claw Weed Puller.I have had several Fiskars products in the past, but i will no longer buy any of their products .No wonder they are not BBB accredited !
Customer service is terrible. I submitted a warranty claim and it has been a month since tracking link was generated and still nothing. Warranty claim Case Number:********
This company is horrendous when it comes to "Customer Service". They offer a site and then it just shuts down before you can get a resolve. They do not put model #s on their product yet insist you provide said number! Several in my sewing group have the same issue with a Fiskars product and not one of us has been able to get past their 'form'. Simply horrendous business practices! We would like to recommend that NO ONE purchase products from such a despicable company. There are so many other decent companies to choose from.
Bought Fiskars clippers and they are rusting after a few uses!! I have other clippers that are over 40 years old and no rust. Contacted their customer service and was told to clean the rust off...might take several tries...SERIOUSLY???????? They arent clipping easily because of the rust and they don't honor their guarantee. Will not be buying their products again!
Business response:
Sorry to hear you are having issues with your clippers. An email was sent out letting you know that your claim has been processed for a replacement tool to be sent out.
Been trying to get a handle s**** for a jukebox knife for a year now .Case # ******** / ******** / ******** / ******** / ********. Sent all the pictures,cant get the correct s**** for the knife. This is a nice knife but the warranty is useless. No active phone numbers on the warranty email,the number listed gets you back to the warranty website to start the **************** again
On June 4, 2022 I filed a warranty claim with Fiskars for a broken garden knife with lifetime warranty, photo included. I received an auto-response stating I'd receive tracking info for a replacement in 14-21 days. I did not. So on June 28th, I emailed them once again, asking for a reply. Nothing other than yet another auto-reply. I can't call this poor customer service, as that would be far too generous. I call this NO customer servce. It appears they don't care to honor their lifetime warranty, so remember that before buyi... read more
I filed a warranty complaint on Fiskars website Sept. 26, 2021, and did not hear back from them.Then on Oct. 27, 2021 I sent an email to their warranty **** per their website. Still have not heard back from them.On June 5, 2021, I purchased the Fiskars "Deluxe 39 4-Claw Stand-Up Weeder (UPC Code: ***** *****, Model # *******, Lot # ******, Mfg Date: ******) from Amazon.com. New.After using this 39 Fiskars 4-Claw Stand-Up Weeder for only an hour, I noticed that it had developed a lengthwise crack along 2/3 of the length of it... read more
Business response:
We do apologize for the delay has we hit our busy season early this year, I have processed a replacement order to ship ASAP. Once the order ships you should receive an email with carrier information.
Frequently asked questions about Fiskars Brands Inc
How is Fiskars Brands Inc rated?
Fiskars Brands Inc has a 2.9 star rating with 32 reviews.
When is Fiskars Brands Inc open?
Fiskars Brands Inc is open now. It will close at 5:00 p.m.
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