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FirstEnergy
- Electricity Suppliers
- Selma, AL
About this business
Location details
Address Lane, Selma, AL, 36703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WOW! 1000 views in 30 days. Even Frontier has better customer service. (Seriously!) Queue times are atrocious, waiting hours on the line to do the simplest thing. Never, ever choose the "call you back" option. They never call you back. Even customer service said not to use the web features for start/stop/transfer service. They are too glitchy to be reliable. Their emails purposely do not give you an option to email CS or a phone number. You need to dig to get the phone number. My email about meter reading took 15 days to get... read more
Even Frontier has better customer service. (Seriously!) Queue times are atrocious, waiting hours on the line to do the simplest thing. Never, ever choose the "call you back" option. They never call you back. Even customer service said not to use the web features for start/stop/transfer service. They are too glitchy to be reliable. Their emails purposely do not give you an option to email CS or a phone number. You need to dig to get the phone number. My email about meter reading took 15 days to get an answer. What a racket!
Atrociously unreliable service. Numerous monthly outages as a result of poorly maintained trees surrounding the power lines. The slightest breeze causes power fluctuations and outages. I’ve brought this issue up numerous times and nothing gets done. They actually try to blame me for the outages; that my trees were the cause. Except, my portion of the service is underground. The unprofessional attitude is astonishing.
The worst customer service. If it gets turned off for any reason, they rush to disconnect, but grab their feet to reconnect. Then there was April 2025, when nearly everyone in the area had an outrageous bill, many over $400-$500, even those who rarely use electricity had a major increase. By the way, government subsidies already paid customer bills, we are just charged extra. FE exists to extract as much capital from working class people as possible. I hope someone files a class action lawsuit on these scammers at some point... read more
Frequently asked questions about FirstEnergy
How is FirstEnergy rated?
FirstEnergy has a 1.4 star rating with 26 reviews.
When is FirstEnergy open?
FirstEnergy is closed now. It will open at 9:00 a.m.
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