First Team Toyota Collision Center

Brett England 

on Google

11 months ago

I'm not sure about other insurance companies, but if you have State Farm, DO NOT take your vehicle to First (Last) Team Toyota Collision Center. They are either unwilling or unable to file estimates properly in order for State Farm to retrieve them. After a week of promises, emails and voicemails, we're taking our car to Bay Collision. 

Luis Velez (Foosh) 

on Google

a year ago

Perfect experience! Maleesha and Asiah as the face of collisions, had amazing customer service and I felt welcomed into the center. Adam was my mechanic and he was very professional and I felt my car was in good hands with him. Thank you for Five star Service. 

Jahmal Warner 

on Google

a year ago

I contacted first team in November and received an estimate. I worked with the manager Justin, I have contacted this business over 10 times, I have also emailed Justin and I never recieved a callback, I was told that my name was left on his desk several times. I waited over a month and never recieved a follow up. I ended up taking my vehicle to priority Toyota who had me in within days for repairs. I would not suggest using first team, Justin is the manager and does a poor job with communication and customer service. 

Margaret Van Clief 

on Google

2 years ago

I don't think I've ever received better customer service. Maybe as good a couple times but never better. I had my car towed to First Team after it was hit in a parking lot, and Adam the mechanic kept me up-to-date consistently regarding everything from the work being done to the process of choosing parts with the insurance company. He also fixed another small issue with my car that was unrelated to the accident and didn't even charge me for the time! Megan in the office was wonderful - patient and professional. She also kept... read more