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First Citizens Bank
- Financial Services
- Raleigh, NC
About this business
Location details
7001 Falls of Neuse Rd, Raleigh, NC, 27615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We had one of your project managers place an order online on 1/9/23 at one of our store locations. Her order was for Kenneth Judd. It was scheduled to be delivered on 2/14. Around 3:50pm the recipient wasn’t there. Ms. Lavonda Corbett actually left MR. Judd’s phone number and he asked up to delivery it the next day, because he was gone for the day. Ms. Lavonda Corbett did not give us her phone number so we could not contact her. We received an email from PayPal for a dispute because it wasn’t delivered as scheduled. Due to o... read more
The customer service at this particular bank is awful. I went there to deposit checks into a business account and was shamed by the teller and male manager when I asked why there was going to be a 5 day hold. I explained that this is not a new account and we receive checks from the other business often, and there has never been any problems. They told me "it's our policy". I explained that our normal branch knows us and they don't put holds on our deposits and the manager himself told me I should have gone there. I explained... read more
I arrived at the bank at 5:55 pm on 11/09/2023 to make a cash withdraw. I was told to come inside because the amount was to large, when I came to the door it was locked. The acting Manager came to the door and told me that I couldn't make a withdraw because it was now after 5pm. This location and management have lost their minds, You can't make stupid stuff up like this. This bank is very and I mean very UNSAT! Very unprofessional.
The mobile banking is terrible. When mobile deposit 2 checks with the same amount, the 2nd failed and I was told I had already tried previously. Called Support and she suggested me to delete the app and reinstall it which I did. After reinstalling the app, the passcodes texted to me was 20 minute late and the app showed I typed in wrong passcode and my account was lock. Called the support again and finally got the account unlock. FCB needs a new Chief Technology Officer... Other banks' apps are a lot faster and have less iss... read more
I switched from Wells Fargo to First Citizens in hope to get better services but they are not that much different. If you have a large deposit, it would still take 5 days to have the full deposited fund to be available, which is the same as at Wells Fargo. The service is a bit more friendlier thought. However, I have opened up accounts with a smaller community bank 1/4 miles south at which I can get 100% of what I deposited on the same day, because they tool the time to get to know me and my business which has given them eno... read more
Frequently asked questions about First Citizens Bank
How is First Citizens Bank rated?
First Citizens Bank has a 2.8 star rating with 16 reviews.
When is First Citizens Bank open?
First Citizens Bank is open now. It will close at 5:00 p.m.
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