First Citizens Bank

Karen C 

on Google

a month ago

When was the last time you drove up to the teller window at your bank to make a deposit and the teller greets you by name? NEVER! Until you bank with First Citizens Bank (FCB)! Yes, they do that! I want to share my sincere appreciation for the exceptional service provided by the FCB team in Scottsdale, AZ. As a small non-profit, every penny counts for us. It is rare to find a bank that takes the time to truly understand our company's needs and the community we serve, but that is exactly what we found with Anyssa and the staf... read more

Lon Beatty 

on Google

6 months ago

My company had banked with Wells Fargo for several decades. We're not a massive account, but it's a good-sized one. A little over a year ago, we decided to switch banks in search of a better experience - one where we weren't just another number. We wanted a local bank where we could speak directly with our banking representative whenever needed. After interviewing representatives from several local banks, we chose the Scottsdale location of First Citizens Bank. We were particularly impressed with Anyssa and Renate's presenta... read more

Joseph Jilovec (JJ) 

on Google

7 months ago

Extremely Frustrating Account Opening Experience I attempted to open a new account at First Citizens Bank, and this ended up being the only bank that has ever denied me. I currently have active accounts with multiple major banks and credit unions, and I’ve never experienced anything like this. The staff were polite in person, but the overall process was incredibly slow and inconvenient. I was asked to bring in extensive documentation to verify my identity, including hard-copy paperwork I normally never need to provide when o... read more

Ryan Veneberg 

on Google

9 months ago

Have been using this bank and their services now for nearly 10 years. Multiple accounts and loans serviced with their business banking team. They always come through and deliver as promised. The online portal is just what we need for a small business and serves us well. On several occasions they travel to our business to ensure loans are serviced and check if everything is going okay for us. That's a great neighborly bank! Not sure why so many others take the time to write disparaging reviews. Much of what we do is automated... read more