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First Agency

2.1

About this business

Location details

5071 W H Ave, Washington, MI, 49009, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.17 reviews
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Chloe Pulte's profile image
Chloe Pulte 
on Google
5 months ago

Just a college student looking for health insurance…..called 5 times through out the day and no one answered said they were “closed” every hour I called. Close this company down. 

Samuel Weir's profile image
Samuel Weir 
on Google
5 months ago

Extremely unsatisfied with service and experience on 2/6/2025. I believed there was a mistake on their end of my service. I contacted Norma Bonnell. Although I understand the mistake was on my end, throughout the whole thing Norma was very condescending and impatient with me. She talked to me in the tone like I was unintelligent. In the future if you are considering First Agency in Kalamazoo, Michigan; if you want quality customer service, this is not the right place for you. 

Simona Nitu's profile image
Simona Nitu 
on Google
6 months ago

They covered $986 and I’m left with $1,362 Scamming people into buying their coverage through high schools and colleges . Thieves 

Jewel Ro's profile image
Jewel Ro 
on Google
5 years ago

Extremely poor customer service. 

mike medrano's profile image
mike medrano 
on Google
5 years ago

Schools insurance wouldn't pay out anything until my personal insurance did and then didn't have to pay. Then more than a year later when the repair breaks they wash thier hands of it because of time limitations of a growing child. Don't use them and if you have to make sure they pay. 

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Frequently asked questions about First Agency

How is First Agency rated?

First Agency has a 2.1 star rating with 7 reviews. 

When is First Agency open?

First Agency is closed now. It will open at 9:00 a.m. 

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