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Firm Feel Inc
- Auto Repair
- Vancouver, WA
About this business
Location details
2730 NW Bliss Rd, Vancouver, WA, 98685, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Firm Feel Inc. feels like a company stuck in the past and proud of it. For a Mopar aftermarket parts business, trust matters. Customers care about details, fitment, quality, and follow-through. When the business experience feels outdated, disorganized, and dismissive, it undercuts the product before it ever reaches the car. This is not "old school." It is poor execution with a parts catalog. The Mopar community deserves better than mystery processes, bad communication, and a company attitude that acts like customers are the ... read more
Firm Feel Inc. delivered a masterclass today in how not to manage customer communication. My wife called and was treated with a level of rudeness that felt less like a business interaction and more like someone having an avoidable meltdown while pretending it was customer service. If the owner does not want customers emailing, that is fine. Build a clear intake process. Add a contact form. Set expectations. Create a basic path for communication like a functioning business. What is not acceptable is taking a broken process, a... read more
Excellent
Who owns and operates a business matters. What caliber of person they are matters. How they treat women, children, vulnerable people matters.
Great company. I get the feeling they are short staffed, but always answered my calls and were very personable. Product came in very nice packaging, and when installed made a world of difference. If I could give more stars I would.
Frequently asked questions about Firm Feel Inc
How is Firm Feel Inc rated?
Firm Feel Inc has a 4.4 star rating with 20 reviews.
When is Firm Feel Inc open?
Firm Feel Inc is open now. It will close at 5:00 p.m.
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