Firestone Complete Auto Care

Michael Szromba 

on Google

a week ago

I made it clear from the beginning that I needed a shop that could install tires on restored, powder-coated wheels without causing damage. Despite having an appointment, I waited over two hours before they even began, only to then be told that their touchless mounting machine was broken. This was never mentioned upfront. The manager, Mark, was misleading throughout the process. Based on this experience, I wouldn’t trust this shop with high-end or delicate work. 

Fernando Antuna 

on Google

2 weeks ago

Showed up when the store opens at 8:00 pouring rain outside. Door was still locked the guy is sitting there on the computer watching me standing outside in the rain. I give him a minute until I knock on the window and he tells me to wait. Bad customer service. You see me out in the rain like his clicking on the computer couldn't wait. 

Angela Kirk 

on Google

2 weeks ago

Waiting over 2 hours to get 2 tires replaced even with having a set appointment time wasn’t ideal, however the team was professional and kind. They were short staffed and super busy but they kept it together well. Neil kept me in the loop on the status of my vehicle and kept great conversation. 

JM 

on Google

2 weeks ago

EXCELLENT CUSTOMER SERVICE! CONSISTENTLY! Staff does an excellent job of solving the problem. My mechanic there is the best and so very knowledgable. Nice location with other stores to walk to. Great team from front desk to mechanic. Thank you Firestone Portage!