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Firestone Complete Auto Care
- Tires
- Lee's Summit, MO
About this business
Location details
3561 SW Market St, Lee's Summit, MO, 64082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I've used this Firestone multiple times with great results, but my recent visit was a mixed bag. The gentleman who checked me in was friendly, attentive, and helpful. However, pickup was a completely different story. The second associate slid the invoice over without a word and gave no explanation of my alignment report. When I asked, he simply pointed at the paper and read off numbers without explaining what they meant—forcing my son and me to Google the results in the car. While this second interaction really ruined the ... read more
The staff was very accommodating when we needed an emergency flat repair. Once they diagnosed the cause, they took the time to explain the damage, walk us through the recommended repair, and keep us updated while the work was being done. They even took photos during the repair and shared them with us so we could see exactly what had been done. Just a really good experience from start to finish. They were helpful, straightforward, and thorough—easily one of the best service experiences I can remember.
I don't like writing bad reviews but today was not a good day to visit this store and I'll tell you why. The customer service was less than acceptable!! I brought my car in because the back passenger tire that I purchased here in May had a screw in it and upon calling my car warranty company they said yes you can take it back there and we will pay them to fix it or replace it. They just need to call us. Upon arrival at Firestone I immediately told the young man helping that I have acrew in my tire and that I bought a tire he... read more
I had a great experience with Firestone! The team was extremely helpful and worked with me to accommodate my financial needs, which I truly appreciated. They made it possible for me to get four brand-new tires and an alignment without putting me in a difficult financial situation. The staff was understanding, professional, informative and genuinely seemed to care about helping me find an affordable solution while making sure my vehicle was safe. I’m very grateful for the service I received and would definitely recommend Fire... read more
The service was fast and inexpensive!
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4.4 star rating with 265 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open at 7:00 a.m.
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