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Firestone Complete Auto Care
- Tires
- Brockport, NY
About this business
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add u... read more
Location details
6480 Brockport Spencerport Rd, Brockport, NY, 14420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Please save your money and time. Wish I listened to EVERYONE in Brockport who told me to avoid this place. Must be a lot of miscommunication between the workers cause I was told so many things everytime I would call.
Firestone Brockport...WHAT A JOKE!!!! Just left there with my son. Let's say none of them know how to do their job INCLUDING THE MANAGER RICK THAT RYAN CALLED bc my son ordered and PAID FOR his tires online. Ryan tells my son "they aren't paid for and if you don't like it feel free to go to another firestone!" Then when I come there and call the customer service line Josie was great and helped as much as possible BUT COULDNT FIX IT...Josie confirmed my son's tires were paid f… See more
Recommendedbiggest thing for me as a customer.. Is honesty. These guys hold true to that. I respect a business that doesn't blow smoke and talks to you like they're working on their own car. car repair is a necessary evil of life however, these guys make it a little bit easier. I would recommend them to anyone!
this place charges for services that were never rendered. when questioned, the store manager takes an aggressive defensive posture towards customers. the work that is "completed" is substandard and unsafe. foe example, tires not balanced, not needed coolant flushes, not necessary transmission services and oil drain plugs left loose. on one occasion, I was charged for new valve stems but had marked them with tire crayon, then told they had been replaced with new ones. even after I showed the store manager the markings that I ... read more
Business response:
Hi Joe, we never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with us, and we hope to hear from you soon. Thank you for contacting Firestone. ^Gen
5 years as a loyal customer and I’ll never go back to this store again. Last November (2019) took the car in for service and they told me the rear brakes needed to be replaced despite the car being 2 years old with less than 25k miles. They’d never steered me wrong before so I did it (to the tune of $500). Took the car in for inspection last week (June 2020) and they tried to tell me that the rear brakes needed to be done AGAIN (another $500). 7 months and less than 6k miles on those brakes and they needed to be replaced? I ... read more
Business response:
Hi Amy, thank you for bringing this to our attention. We can certainly imagine your frustrations regarding your visit to have your brakes checked and we're happy to help. Please email us at socialcare@bfrc.com with the complete details of your experience, the store, any related invoice numbers, and your contact information. We appreciate your business with Firestone and hope to hear from you soon. ^Bryan
paul upfront was absolutely amazing even though it was his last day at the store. couldnt of asked for better service and our suburban is all fixed
Address and fix a vehicle correctly the first time.
This place, the manager and technician Chris are deplorable. You took advantage of a college kid without a second thought. They were told they NEEDED all these things in order for a vehicle to pass inspection and when the work was done and paper printed out the ONLY thing NEEDED was rotors. How do you explain this????? They were mislead by you and you had no problem taking $670. You even went as far as not letting them take the vehicle out of your place to their own personal mechanic that they trust. I would NEVER recommend ... read more
Thank you Greg, Service Advisor, & Chris, Technician @ Firestone in Brockport for getting my tire fixed so quickly without an appointment so I could get to work in time. You guys are the best! �
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 3.5 star rating with 226 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is open now. It will close at 7:00 p.m.
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