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Firestone Complete Auto Care

3.7

About this business

Location details

7303 Midlothian Turnpike, Richmond, VA, 23225, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat7:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
3.7258 reviews
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Nerio Alberto González's profile image
Nerio Alberto González 
on Google
2 weeks ago
Kofi Browne's profile image
Kofi Browne 
on Google
3 weeks ago

The mechanics were supposed to change the car's lights. They even put in the itemized bill that they did a free light check. The lights are still out. They were so busy trying to upsell that they forgot about customer service. I am unhappy with this service and hope this store can improve. No one has time to continue going back and forth to correct mistakes that were made by the mechanics. The issue that remains in my mind is if they lied about checking the lights, what else did they lie about? How do I know if they topped u... read more

Flor mendoza's profile image
Flor mendoza 
on Google
a month ago

The worst store ever took my car there to get a tire they did what they wanted not what I asked and when I came back, they fix it back to what I ask in first place but now I’m having a light on about my tire right after they “fix it” I usually use Firestone for my cars but this have make me think about it 

Sherry's profile image
Sherry 
on Google
a month ago

Firestone should be ashamed of themselves charging 172.00 to diagnose my vehicle. They wanted to charge 220.(50. extra) but I declined because I know a “Service tire monitor system” light meant a sensor. James was very rude when I called on a couple of occasions to check the progress of my diagnostics. Whatever happened to good customer service? The part that really gets me is that if they do the work, they don’t deduct the price for finding out whats wrong from the total. Don’t you have to find out whats wrong in order to f... read more

Trinity Green's profile image
Trinity Green 
on Google
a month ago

The staff is friendly and helpful, especially Sam K. However the wait times are very very long and appointment times don’t do much good. 

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Frequently asked questions about Firestone Complete Auto Care

How is Firestone Complete Auto Care rated?

Firestone Complete Auto Care has a 3.7 star rating with 258 reviews. 

When is Firestone Complete Auto Care open?

Firestone Complete Auto Care is open now. It will close at 7:00 p.m.  

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