Firestone Complete Auto Care

John R. 

on Birdeye

3 months ago

I have been going to Firestone for many years due to John "Chico" Ortiz. His knowledge as a mechanic and service advisor has surpassed that of all others I have dealt with. I continue to take my vehicles to Firestone because of Chico and will continue to recommend my family and friends to go there as well. 

Ted P. 

on Birdeye

4 months ago

These guys are dirty bags who recently took advantage of my mother who is 75 years old. She took her car in for an inspection her car has a warranty but she likes (or did until I explained how they scammed her) and wanted to get it inspected there. Well, the car failed inspection due to a bushing hat needed to be replaced. I get that and im sure it needed to be replaced but she told them she had a warranty - she didn't know she could take the car after failing to get it repaired and then reinspected after the dealer repl... read more

Eugene P. 

on Birdeye

7 months ago

Firestone 4C, 84 day oil leak. I had my 6,000 mile oil change on 10/20 which resulted in an oil leak and over 150 oil stains on my driveway. I then had 3 follow up appointments to stop it and they could not find it. Then 12 days after the 3rd appointment, I got a call from Firestone telling me that they found the leak, how is that possible, someone there must have ESP. The purpose of this appointment was to fix the leak which they did but they also installed an oil level sensor without my knowledge. The next day the oil leak... read more

Pirate H. 

on Birdeye

11 months ago

The worst service writer, she made me wait 10min before taking my info, then tells me they can’t do my alignment. I paid for unlimited alignments with tire plus. I thought Tire Plus and Firestone were affiliated. She would not honor the contract! 

Jimmy H. 

on Birdeye

a year ago

the alternator on my car quit working and it was running my battery dead i was 200 miles from home by my self i went to fire stone for help and they refused to put my new alternator on so i could get home had to call home and get my brother to drive 200 miles to come and get me and plus have my car hauled home firestone turned me away when i needed help in the worse way firestone does not car about helping people so if your car starts giving trouble while your at the beach on vacation dont go to firestone  

Jenn 

on Birdeye

a year ago

Unprofessional management. Will never do service here again. 

J S. 

on Birdeye

a year ago

went to Firestone for a front end alignment for my vehicle 02/18/2024 and deeply regret it now.They severely scratched up all 4 of my custom wheels on my vehicle after having to do the alignment 3 times which still isn't right.The Service Advisor Isaias was supposed to take care of me and replace my wheels and even wrote twice on 2 documents from them that they damaged my wheels and i'm now just getting the run around.He even went on vacation and left me hanging about it and didn't even bother to tell me the status of my whe... read more

DJ Armando E. 

on Birdeye

a year ago

Worst service they put the Worst and wrong parts on my Van and it's my fault I was told the the manager and I'm like what?? 

Mollie R. 

on Birdeye

a year ago

I dropped my daughter's car to get new tires. When she drove it for the first time later that evening she started smelling something bad. Someone at Firestone had taken the fill oil cap off and left it on a ledge in the engine compartment. Oil was everywhere all over the engine compartment. Why was the cap removed at all??? This was the second time we've had questionable service there and we will not be giving them anymore of our business.