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Firestone Complete Auto Care
- Tires
- Saint Louis Park, MN
About this business
Location details
8530 MN-7, Saint Louis Park, MN, 55426, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
After a few bad experiences with the manager Craig Banwell, I was about finished with Firestone. Yesterday my wife and I were in an accident and needed the car checked out for safety reasons. I was NOT looking forward to dealing with Craig again. I drove past the store and saw that Craig's car (Bonneville) wasn't there. I stopped in and was treated with respect, understanding, and compassion by the Service Manager Josh Brandt. Josh and his Technician Ryan Darst were amazing in customer service, a complete 180 from dealing wi... read more
Excellent service center; bring your car here!! – Give credit where credit is due. I have been going to them for over a year and Craig and Josh (management) have always been honest and professional. If there we're any adjustments that they had to make over the last few years they have made them. During the last year they have the fastest growing customer base in the region. I completely trust Craig and Josh and am recomending them to all my friends and family.
Demeaning! – The store manager (Craig) is one of the most pompous and condescending people I have ever dealt with in a retail setting. Not only with me, but with other customer and with his own employees. I declined repairs on my car that he recommended and he then began to belittle me in front of the other customers in the lobby. It was embarrassing. I have never been treated so poorly while servicing my vehicle. I will never return!
Absolutely Terrible – Two days ago (7/9) I had my tires rotated at Firestone and everything seemed fine. The next day I went to work. After work I was driving home and my car started shaking and a terrible noise was coming from the tire. I thought I had a flat but I got out and checked and nothing seemed to be wrong. I got back in and started driving again and the car started wobbling and the grinding noise started up once again. That was at about 3 in the afternoon which is the beginning of rush hour traffic on highway 62. ... read more
Demeaning Service and terrible Management – I have been taking my car for routine service to this location for YEARS. Management used to be friendly, understanding and caring about customer service. Management has turned over a few times but the last time was the worst. I'm not an idiot. I am a car mechanic's daughter. I have kept every receipt of all service done to my car since it was purchased, down to replacement wiper blades. During my last oil change, I was basically called a liar, it was implied that I knew nothing ab... read more
disasterous! – whatever you do, dont go. I used to get all my oil changes done there (the one of HWY 7 in St Louis Park). but i had something happen on Thursday involving overpricing, incompetent service, retaining bad info and billing me incorrectly. it took me 2 hours to get a ½ hour oil change and when i asked the desk guy to ring a manager to get it billed correctly, he said, "im having a bad day today and it will take too long. cant you just call him tomorrow?" when i called a manager the next day, he told me, "Youre NO... read more
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 3.7 star rating with 233 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open at 7:00 a.m.
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