Firestone Complete Auto Care

Crystalle R. 

on Citysearch

12 years ago

AWESOME SERVICE! I don't know if the other reviewers went to the same location I did...in Ballantyne; but I found the service exceptional. Matt was courteous on the phone when taking my appointment, when I showed up on Sunday morning they took me promptly and it was the most efficient oil change/car inspection I had ever experienced to date. They were affordable and personable - at no time did I feel they were unethical, nor dishonest - in fact, my car passed with flying colors! This store was recommended by my two friends w... read more

Victim F. 

on Citysearch

13 years ago

Stay Away! Scam! – This one is right behind Harris Teeter near Ballantyne Common Pkwy across from BP gas station. I went there for an oil change and brake inspection. I was first in line and the the man behind the counter called the lady behind me instead of me. I told him that I was infront of her and he had to serve me but he looked a little bit upset that his friend was serving this nice lady instead of him. The man quoted me $40 dollars for an oil change + tax and I showed him my $10 off coupon valid until next month. He... read more

C R. 

on Citysearch

13 years ago

HORRIBLE CHEATING CROOKS! ***BEWARE** – About 6 months ago i moved to the area and this shop was sooo close to my house i was actually happy because of the convience. First thing i needed a whoele new set of tires and went to them to get the tires. After that i eventually needed an oil change so i took my car there (i wont mention how much they tried to up sale me on both of these occasions). When i picked my car up from getting the oil changed they told me **all of the sudden** there were like 6 things that needed to be don... read more

Nanita1 

on Citysearch

15 years ago

Flawless Service – I setup an appointment on their website for 4pm and when I stopped by they took my car in at the time I had reserved, and the repair took only a couple of minutes longer than the lady at the counter told me. The place was super busy, and from reading the other comments it made sense the waiting times would be long if you just walked in. When you don't have to time to idle, the smart thing is to call ahead or make an appointment online. If you didn't, you have no right to complain that the Firestone, Goodye... read more

JD74 

on Citysearch

15 years ago

Rip Off Artist – Will try to sell you tires even if you dont need them. Tell you things are broken when they are not and will not show you whats wrong citing "dont have a service technician available at this time." Very Shady. Went to the dealer was told only need brakes which i went to firestone for. Firestone was charging 1000 for the breaks while dealership did for 300. 

Lucy89 

on Citysearch

16 years ago

Small, Can Never Get in – I'm new to the area and was trying to find a place nearby to have my car serviced. I took it to Firestone by Ballantyne Resort. To get a basic oil change was 1 day notice unless I wanted to wait 2 hours in their small, 4 chair waiting room where the Sun beat on you. No thanks. I ended up calling Carolina Tire where I got right in and the place is huge with a cool kids room where my daughter played. No to Firestone in Ballantyne.