Firestone Complete Auto Care

kristamaryrundiks 

on Citysearch

12 years ago

I recently purchased a new/used car and had to take it in as the Coolant light was coming on. Firestone said they had to run a computer diagnostics on this car to even assess the problem ($112.00). After picking the car up, they reported the turbo was going out, it was spitting oil all over the place, and degraded the make and model of the car completely as well as made me feel horrible about the purchase in general. They said this would cost up to 3k. Their customer service was less then professional with the way they spoke... read more

Liz H. 

on Citysearch

13 years ago

I went to Firestone because I bought my tires from a Firestone location in Texas a few years ago and they are still under warranty. I went in for a nail that was in my tire's sidewall, unrepairable. They told me my shocks were completely blown and it was causing cupping on my tires. They said I needed new shocks ($866), a new set of tires ($800), and an alignment ($79). He was gracious enough to offer to knock off a couple hundred so my total would only be $1500 and luckily for me they offer interest free financing for the f... read more

autocaruser26500 

on Citysearch

13 years ago

Dishonest, rude and "iffy" quality – This Firestone is rude and dishonest. Good luck if they have anything in your tire size and the service manager there was so rude. I brought my car in for an electrical issue and there were some extra time needed on the car because their system misquoted them on labor time. So instead of me paying what I signed the paperwork for, they charged me for the extra labor. A good shop would have covered that half of the labor and I would say that was okay but no. I took the time to bring in coup... read more

CSMobileUser2 

on Citysearch

14 years ago

Very Very Dishonest - Avoid Avoid Avoid – We use to get our oil change at this branch for all our cars, as it is near our house. The last time we brought our car in for an oil change, the technician stripped the screw to the oil pan and blamed it on another shop. We ended up paying over $300 for the repairs that we were not responsible for. We will never come back. 

DDDDuncan 

on Citysearch

15 years ago

Horrible People! – I was having problems with my car not starting. I called them and told them that I thought it might be the starter, and was looking for a price quote for a new starter. The woman said she'd call me back. I told her not to worry, that I would just drop my car off there shortly so they could look at it. When I dropped my car off- the man behind the desk presented me with a cost estimate for the starter. I told him that we first needed to make sure if the problem had to do with the starter or not. I started c... read more

michellesr 

on Citysearch

15 years ago

Dishonest – My boyfriend took my car here for a routine oil change. He took it here because of it's location near his work -- he dropped it off before work and picked it up afterwards. They found a nail in one of my tires and told him that it was not repairable because it was too close to the side wall. So they sent him home with an estimate for 2 new tires - $222. I took my car to my trusted Swis tire (I-25 and Broadway) to get their opinion, and if necessary, a quote for new tires. They took a quick glance at it, said it w... read more