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Fireside Hearth & Home
- Fireplace Services
- Newport News, VA
About this business
Location details
11850 Canon Blvd, Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Duran came out, found the problem with our gas logs and ordered the part. Fast, friendly and professional service. Looking forward to having our logs operational again.
Purchased an insert on September 11th. Was advised by the sales consultant that they don’t install but work through a reliable outside installer. After the sale I was told the unit would be in within 10 days to 2 weeks. Meanwhile, I reached out to the installer as I had his information. Turns out the installer work somewhere else full-time, and I have difficulty reaching him. After a number of tries and six weeks he came out and did the assessment of what was needed to install. I subsequently reached out to the plumber and e... read more
NOT a US company. Hires NO AMERICAN workers. All transactions are completed offshore.
WE WOULD NOT USE THIS COMPANY A SECOND TIME From Williamsburg, VA. One of our gas fireplaces installed by this company a few years ago would not ignite. We changed the batteries in the remote and one box in the fireplace not knowing that there was a second set of D size batteries hidden under one of the logs. In fairness, Fireside in Newport News advised there would be a $275.00 minimum charge to come out and assess the problem when we first called. The tech came out and within five minutes discovered the unknown set of batt... read more
I do not recommend this company. Very poor customer service and no response to all of my issues. The fireplace installer urinated in the corner of my house which at the time was under construction. I have photos etc. I have called and have gotten no response, emailed and no response. Very very tasteless service by this company. ** it was not another trade there that particular day. The fireplace installer was the only person scheduled that day as it was not currently an active construction site at that time. **
Frequently asked questions about Fireside Hearth & Home
How is Fireside Hearth & Home rated?
Fireside Hearth & Home has a 2.5 star rating with 27 reviews.
When is Fireside Hearth & Home open?
Fireside Hearth & Home is closed now. It will open at 8:00 a.m.
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