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Fireside Hearth & Home
- Fireplace Services
- Charlotte, NC
About this business
25 Burning Displays for your New Home or Remodeling Project. Fireside Hearth and Home offers a complete process to make your fireplace purchase a pleasant experience. Selection Process The first step is the selection process that will occur in the store. One of our friendly sales representatives will help determine which fireplace is right for your home. Once you have selected the perfect fireplace, you will receive a quote. A preview visit will also be scheduled during this time. The previewer will visit your home and inspe... read more
Location details
6600 Northpark Blvd, Ste h, Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nothing but great experiences here both as a customer for many years and now as a Builder Sales Rep for the company.
AVOID these people at all costs! Total ripoff! Was quoted $175.00 to service 2 year old unit they sold and installed and was told it was a rather involved service. Todd came was here about ten minutes and I even had to supply him with 4 AA batteries as he had none on his truck. I got bill for $175.00 he was sorry but that is the bill. This works to $1150.00 per hour labor. Called and complained that there should be some consideration for brevity of call and as told "oh well". Use anybody but these ripoff artists!!
We are warranty and we are having to get someone to work on our brand new fireplace for the third time! We were given a 5 hour afternoon window for the person to come fix it. They called at ten and said they could only come then and they could not come between 1 an 5 like we were told. When I called the office to address the issue I was continually put on hold and "dropped" and then laughed at when I had to call back 6 times! I understand it's not the techs fault, he is given the schedule, he doesn't make it. So whoever sche... read more
The service was fine....until we provided our credit card information and were 'locked in' as a customer.' Since then, we receive short and dismissive replies to 'some' of our attempts to reach out with questions and to request service. The unit failed inspection due to a number of items, some of which are safety concerns. Instead of fixing the issues raised by the inspector, they simply told them they had fixed everything and to come back and do the final inspection. That is not going to fly and we are prepared to file comp... read more
Frequently asked questions about Fireside Hearth & Home
How is Fireside Hearth & Home rated?
Fireside Hearth & Home has a 2.3 star rating with 4 reviews.
When is Fireside Hearth & Home open?
Fireside Hearth & Home is closed now. It will open tomorrow at 8:00 a.m.
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