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Fireplace & More
- Fireplace Services
- Fort Smith, AR
About this business
Chimney Builders & Repairers
Location details
324 N Greenwood Ave, Fort Smith, AR, 72901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wanted to "tune up" our gas logs by adding "new" embers ... called but the person answering the phone didn't know if they carried any embers but she did explain the correct rep was with a customer. Understandable, so I drove to the location since they advertise & carry a huge selection of gas logs, fireplaces & more. When I went in, I thought my search was over because of the number of gas log & fireplace displays in showroom. I was promptly greeted by a courteous staff member. I inquired about embers like the ones that sh... read more
I was a little nervous to call this place because of the bad reviews on Google. However, I decided to call after not finding any other place locally to inspect my gas fireplace. We hadn't used it in 8 years, and we needed to know if it was safe to turn on. The technician was prompt, super friendly, and very honest. He went above and beyond to help us understand the situation with our defunct fireplace. He didn't try to sell us anything, and, in fact, tried to save us money! We had a great experience with this company, and I ... read more
Very disappointed with their lack of help and customer service after spending thousand on a fireplace that didn’t work. Told not their job to insure the fireplace actually works after installing it. After help from the manufacturer our electrician went thru everything to finally find a pinched wire in the firebox wall that was done during manufacturing, causing it to short out. After voiding our warranty cause they say we were burning to wet of wood and our electrician wired wrong. They tell us, well glad it works now. Just ... read more
Worst customer service I have ever experienced over the last 9-10 months attempting to get gas logs that were ordered. Even spoke to the owner today that was absolutely unfazed that her staff never return phone calls or follow up when they say they will. She only wanted to focus on scheduling issue that came up today and not the lack of service over the past numerous months. Finally was scheduled for installation tomorrow but decided we would rather spend our money with another company who actually appreciates their customer... read more
Terrible customer service
Frequently asked questions about Fireplace & More
How is Fireplace & More rated?
Fireplace & More has a 3.5 star rating with 18 reviews.
When is Fireplace & More open?
Fireplace & More is closed now. It will open at 9:00 a.m.
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