Fire & Ice Heating & Air, LLC - Highland Home

Karen Reed 

on Google

a week ago

I had a wonderful experience with Doyle's service. After several attempts from other technician he came in and saved the day. He was professional, knowledgeable and friendly. 

Austin Oslock 

on Google

a month ago

I would not recommend Fire & Ice for your AC repair. I was assigned them as my provider through my home warranty (American Home Shield) and it has been a miserable experience. My unit was not cooling well, in addition it was producing a massive amount of water (leaking from the unit and not through the primary drain). A Fire & Ice technician was out twice to evaluate my unit. I was told I needed a $3000 replacement of the entire AC handler. Of the $3000 repair, American Home Shield was only going to pay $600 ($2400 out of my... read more

John Schlagetter 

on Google

2 months ago

Great company start to finish. Lowest proposed price of four I received, including upgraded equipment AND extended warranties. Jarred went into my attic and crawlspace to look at the 30 year old equipment and I received the proposal the same day. Melinda walked me through the Alabama Power financing process which was painless. I pulled the trigger and once the equipment was on hand the crew showed up and stayed about 10-11 hours (weathering two rain showers) to get it done! A new fan in the attic, two in the crawlspace, 3 he... read more

Leland Smith 

on Google

2 months ago

Doyle did a great job getting the house cool again. Thank you! 

Jackie Smith 

on Google

2 months ago

I had A horrible experience with their customer service. I have never been spoken to that way, it made me afraid for them to do anything for me. I call my home warranty company and reported them and home warranty cancelled their service and refunded me my fee.Fire an ice lied to me about how they order the part but in reality it come from the warranty company and then had the nerve to charge me for a restocking fee of $75 for a part that they had no momentary investment in. Then they had nerve to give me the run around since... read more