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FHN Family Counseling Center

2.5

About this business

Location details

421 W Exchange St #1, #1, Freeport, IL, 61032, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.521 reviews
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Kit Cat's profile image
Kit Cat 
recommend  Recommended
5 years ago

wonderful staff. very ni 

Michael-Karen Forrester's profile image
Michael-Karen Forrester 
recommend  Recommended
5 years ago

good service people really care 

Kimberly Giles's profile image
Kimberly Giles 
6 years ago

Been here for over an hour with my 8 month old who has a fever and we’re still in the waiting room... when it comes to emergencies they take their sweet time and don’t care 

Brittany Lincoln Julius's profile image
Brittany Lincoln Julius 
6 years ago

fhn. we're here....just kidding we dont give a crap about you (especially if it is important). 

Chad Schrader's profile image
Chad Schrader 
6 years ago

I would never recommend setting foot in this hospital unless it is life or death. Takes a lot of nerve to call someone and tell them they aren't making enough payments and threaten collection. I could see if a person made no effort to pay their bill. 

Scoots McGoots's profile image
Scoots McGoots 
6 years ago

Billing here is incredibly shady. We have had many...many "coding errors" that would have resulted in thousands of dollars in over charges had we not fought it. We just discovered they also charge hundreds of dollars for children's vaccinations that you can get through the county for $20. This is supposed to be a not for profit but charging $640 for a shot that can be obtained for $20 elsewhere does not seem to to fit that mold. That is a 3200% increase over the county. I know the county is subsidized but the CDC says the sh... read more

Stan Heath's profile image
Stan Heath 
6 years ago

treat patients, don't treat them like crap. i had to leave without being seen or treated 

Crista Dabisch's profile image
Crista Dabisch 
6 years ago

The staff is really incompetent at this hospital. I brought my 3 year old in. He was treated and we left with a Upper Respiratory Diagnosis. Thee HEAD NURSE told me that antibiotics were not necessary and I needed to purchase Tylenol. If you're like me, and struggle paycheck to paycheck, sometimes you don't have ten or twenty bucks in the bank for meds. I asked her to please write a script that Medicaid would cover and she refused and sent my toddler home with an untreated lung infection. He was sick for days. 2 days out of ... read more

Emily Bayer Lambert's profile image
Emily Bayer Lambert 
6 years ago

Mark Gridley Chief Nursing Officer and VP of Patient Care Services stated, “there is no conclusive evidence that staffing ratios improve quality or patient outcomes”. This gentleman is obviously out of touch with reality and has never worked one day on the floor. Of course staffing ratio improves patient care, patient satisfaction, quality care, and is proven to decrease patient death. Get with the program! 

Frequently asked questions about FHN Family Counseling Center

How is FHN Family Counseling Center rated?

FHN Family Counseling Center has a 2.5 star rating with 21 reviews. 

When is FHN Family Counseling Center open?

FHN Family Counseling Center is closed now. It will open tomorrow at 8:00 a.m. 

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