Ferrellgas

hughfo 

on Superpages

10 years ago

It may be bad getting gas, but just try and disconnect service! I converted from propane to natural gas in September 2014 and called to have my tank removed. The tank is relatively full. I was told that someone would come by to empty the tank and a refund would be issued. Someone would then come to remove the tank. Over a month passed and someone came by to remove the tank. He informed me that it would be a two man job since the tank was full (?), and he was not able to complete the removal. I have called and called, e-maile... read more

anonymous 

on Superpages

10 years ago

Being a customer of Ferrell Gas has been the worst experience of my life. I've been a customer for about 16 months now. I only use gas for heating during the winter months and pay for my order in advance everytime. The winter of 2014 went great until my last order. I received a bill for over 400 dollars for the delivery. I ordered 100 gallons at $2.49 to finish the winter out and paid upfront so there had to have been a mistake I thought. Sure enough, Ferrell Gas filled the entire 250 gallon tank and charged me the other 150... read more

anonymous 

on Superpages

11 years ago

So my account is $31 in arears, so ferrellgas doesn't honor their 'keep full' agreement, now I'm out of gas in the middle of the night and they won't come out to fill without an emergency service charge and immediate payment (already mailed). Great way to run a business - switching to natural gas. 

anonymous 

on Superpages

11 years ago

I was a new customer. Ordered propane gave them my credit card number has requested and they took money out immediately. Told me it would be at least 15 days for service. Then they didn't show up on days promised and no phone call. I will be getting a new propane company. Bad customer service. 

anonymous 

on Superpages

11 years ago

Customer for 20plus years. After Ferrell gas was sold to a corporation their customers service and pricing went down hill. They changed buy-in end date so customers have to pay higher rate at end of Winter just to make more money and that is after you had to pay a fee to join the buy-in. They give people different buy-in prices and charge you a fee for equipment but never service tanks. Sadly, Ferrell Gas does not look out for their customer it's all about the money. Poor company policies. Cancelling service as there are bet... read more

anonymous 

on Superpages

11 years ago

I have used Ferrellgas since 2009 and have always had great service. They typically deliver my propane order within 1-2 days. Please note, I also monitor my tank and make sure I don't let it get so low that I'll run out before they can get there. Never had a problem with the staff or billing. Overall--satisfied. 

anonymous 

on Superpages

11 years ago

My family has used Ferrell for years and find the company very reliable. 

anonymous 

on Superpages

12 years ago

Poor service! Hidden fees, broken commitments, confusion every time I had to talk with someone in the office. Deliveries not made when scheduled; even pickup of the tank, when we were finally so fed up we switched companies, was not picked up when they scheduled it. 

anonymous 

on Superpages

14 years ago

Very prompt, courteous service!