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Ferrellgas
- Propane
- East Dubuque, IL
About this business
Location details
200 N Frentress Lake Rd, East Dubuque, IL, 61025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The recent mixup on pricing for customers in the Galena Territory caused home owners to compare prices and benefits of other providers. I believe going back to a pre-pay option Would be helpful in customer confidence.
You are great on delivery and keeping full. But I hate your customer service by phone. It takes way to long to speak to anyone.
I used to be a big fan of Ferrellgas. The delivery experience at my home and rental have been very good. Billing, however, is now a BIG problem. Added charges of $29.99 fees and being billed $12.00 rental fee for an owned tank are both negative and fraudulent. Their pricing, which had been very competitive, is quite a bit higher than competition. Our HOA has dumped them. Our home still uses them but it is doubtful they will keep our business given the billing issues.
Very helpful with billing
Gas is way over priced compared to FS, last winter I called for a refill and it was a week later before they showed up. The day before we had a ice storm so they said they coulded get in/out of my driveway. If they wouldn't of waited a week there wouldn't of been a problem.... now I switched to FS and called them twice in 3 weeks to pick up there tank and its still here.... service with ferrellgas totally sucks and I will tell everyone one I know about it... very unhappy customer.... FERRELLGAS YOU SUCK!!!!!!
Frequently asked questions about Ferrellgas
How is Ferrellgas rated?
Ferrellgas has a 3.6 star rating with 13 reviews.
When is Ferrellgas open?
Ferrellgas is closed now. It will open on Monday at 9:00 a.m.
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