Ferntree Gully Volkswagen

Marie S. 

on Birdeye

8 months ago

I called Brighton MG Service Centre about an issue I had with the screen on my MG. The person on the phone said I had to take the car into the dealership. After making an effort to visit the Dealership the person in charge of the Service area at the time indicated I had to make a booking. At no time did the initial person I spoke to indicated I had to book the car in. I am never going back. 

Helena P. 

on Birdeye

9 months ago

ive used them the last few years and had no issue. Recently took the car in as i had dashboard warning signs. Paid $ 200 for a diagnostic. Turns out the new battery required the car to be recoded. Upon leaving the petrol gauge was now faulty. called nissan and made another appt. They expected an additional $ 200 fee to diagnose the problem. My issue is what was the last $ 200 for. If there was no fault then how did I suddenly have a problem once I sat in the driver's seat. Its a shame you go to these places hoping for hone... read more

Julie G. 

on Birdeye

9 months ago

We were extremely happy with all the communication we had with Zach, Salesman at Kloster Hyundai, Hamilton. He was very polite, friendly and professional in his duties, there was no ‘pushy salesman’ behaviour we had witnessed at other dealerships when looking at new cars. He provided all the information we needed to choose our new cars. We were also very impressed with Lisa, Customer relations and Stevie, Finance officer. They were both very helpful and friendly. We had an excellent experience purchasing our new Hyundai Tuc... read more

Philip M. 

on Birdeye

a year ago

If I could review 0 stars then I would as Trinity excel in lack of support and service. I called Trinity to book in my KIA Stinger as it has a recall. I was told that it could be scheduled but I had to pay $1,000 for the proposed work. Clearly it was a recall and the work should be at no cost to me. (Trinity should check Australian consumer law) I contacted KIA directly and they confirmed the work was not billable and they would address this directly with Trinity. KIA contacted me again and said it was sorted and the work wo... read more

MICK 

on Birdeye

a year ago

Had the pleasure of dealing with Michael Rampal and the Blacklocks Isuzu team in Wodonga a couple of weeks ago. His attention to detail was next to none. His care and compassion definitely didn’t go unseen. What an asset to the department. I look forward to dealing with Michael again in the future. Thank you again.  

Deanie B. 

on Birdeye

a year ago

I recommend Terry Walsh from Norther Isuzu Ute. He made purchasing my new vehicle easy. He kept me updated from start to finish, making sure that all my requirements and delivery date met what worked for me. He has also followed up to make sure that I am not experiencing any problems and that I am happy with my purchase. Great service. 

MCK t. 

on Birdeye

a year ago

Had the pleasure of dealing with Michael Rampal and the Blacklocks Isuzu team in wodonga a couple of weeks ago. His attention to detail was next to none. His care and compassion definitely didn’t go unseen. What an asset to the department. I look forward to dealing with Michael again in the future. Thank you again.  

Andrea 

on Birdeye

a year ago

Please avoid this dealership in terms of their after sales service they did not respond to phone calls after my vehicles CVT failed requiring me to escalate the matter to Honda Australia where it was ultimately resolved after many months of difficulty. The vehicle had only ever been serviced through this dealership.  I will acknowledge the ultimate customer service received from Honda Australia noting that even Honda Australia advised they could not get a response from the dealership. Overall a very distressing experience wh... read more

Craig Generation P. 

on Birdeye

a year ago

To MG Brighton, in response to your reply on the stolen keys, you gave us 2 options, namely, to recalibrate the key for $600 or replace the whole system for $1700. We made it very clear (on 3 different occasions) that the key was stolen but you still gave us 2 options. We queried option 1 on the basis that the key was stolen and we were advised "clearly" that the car could not be accessed under either option. Well clearly it could. If the car could be accessed still under option 1, how is option 1 an option when you knew... read more