Ferntree Gully LDV

Bruce Roberton 

on Google

3 weeks ago

Score would be - 0 of I could on this scale. Left vehicle for servicing on a Thursday morning. I later lodged a complaint regarding the safety of the courtesy drive home . Later that day a l received a text advising car service was complete and the driver was on his way to collect me. That was 4.30 pm. Car pickup never arrived even after a confirmation text. On Friday I had to call them about a pick up and was told the driver was already out. I had to make my own way (without a car) to their service centre. No apology. It is... read more

Amit Bhagate 

on Google

2 months ago

Ferntree Gully LDV after sales service - PATHETIC, UNPROFESSIONAL, UNRESPONSIVE & THE WORST. I’m literally calling them every other day from past 3 weeks just to talk to the service department person for my LDV D90 issues I’ve flagged off for more than 2 months now. They are never available, the only answer they have is ‘I’m NOT SURE’ , ‘I DONT KNOW’. Also they will LIE to your face when they say they will call you back. Never have I received a call back from them. I would recommend anyone thinking of servicing their car fro... read more

Kylie Tanner 

on Google

3 months ago

We booked in our vehicle to be inspected for a fault which could have been under warranty. When arriving to drop off our vehicle, they had no record of our booking. We left the vehicle with them to attend to when available. They inspected the vehicle the next day but gave it a full service which we hadn’t requested as the vehicle had already been serviced by another mechanic a couple of months ago. LDV advised us that the EGR Valve needed replacing at a cost of $3000. Due to the quoted price, we got a second opinion from a d... read more

Steve 

on Google

4 months ago

Very average customer service and attitude. Everything is a hassle. Bought my car from there because they were the local but I was disappointed in the whole experience. Wouldn't recommend.