Ferguson Bath, Kitchen & Lighting Gallery

v v 

on Google

2 months ago

I ordered a $12,000 refrigerator that was supposed to “ship” on October 24. Customers don’t care when something ships — we care when it arrives. If Amazon can tell me when a $10 item will show up to the hour, Ferguson should be able to tell me when a $12,000, 800-pound refrigerator will be delivered. My only hope was to track it, so when the ship date passed and the online system still said “Oct 24" with no update, I tried calling and emailing. When I finally reached someone (2 days later), they said my fridge would now “shi... read more

hey hey 

on Google

2 months ago

I ordered a $12,000 refrigerator that was supposed to “ship” on October 24. Customers don’t care when something ships — we care when it arrives. If Amazon can tell me when a $10 item will show up to the hour, Ferguson should be able to tell me when a $12,000, 800-pound refrigerator will be delivered. My only hope was to track it, so when the ship date passed and the online system still said “Oct 24" with no update, I tried calling and emailing. When I finally reached someone (2 days later), they said my fridge would now “shi... read more

Dominique Steinberg 

on Google

a year ago

Roni is an amazing specialist if you need advice in plumbing products and supplies for kitchen and bath. He knows every product and brand and has helped me match finishes across brands and keep my clients super happy with excellent customer service. Couldn't be happier with Ferguson and my client services advocate Roni. He is the best! 

Emma Oropeza 

on Google

a year ago

Customer service provided by Ferguson Bath, Kitchen and Lighting is exceptional—in particular, our salesperson, Roni Hernandez. I was remodeling the kitchen and was in dire need of a farmhouse sink. It was sold out at all of the local retailers and after countless phone calls, I was suggested to contact Ferguson. Roni was helpful, knowledgeable and efficient while providing great customer service. I would recommend Ferguson for all products offered.