Fenix Parts - Gainesville (formerly CTV)

George Balan 

on Google

6 days ago

Selena has no communication skills . Placed an order for pickup, payed on advance, send a driver 140 miles round trip with express carrier in order to find out the part is not even availebla at that location. SMH. This is the perce t way to gain 1 star reviews and loose credibility. Now she will avoid speaking with me in order to schedule pickup or delivery hold time over 15 min with no answer while all other service reps answer within 1 minute, how old are we?!?! 

Rob Wilson 

on Google

3 weeks ago

Horrible experience placed the order paid immediately after I called was told it’ll be available. The next day drove over an hour to Gainesville Georgia to pick it up. They said they didn’t process it yet. Then they said it’ll be ready tomorrow. Tomorrow comes. They say the glass got damaged and they don’t have another one in the stock. They didn’t even call me. I had to call them and ask him what’s going on. Horrible customer service horrible experience. 

Brett Gussoff 

on Google

3 months ago

They are super busy all the time which is great for them and shows me that they are reliable and well priced. Was on hold for less than 5 minutes. And they had the parts I needed at a reasonable price. 

Tee Merlot 

on Google

4 months ago

I needed a cradle for a Dodge place to order and was told that it will be delivered the next morning. As the morning pass I called Jon who had the worst customer service ever could not tell me where the cradle was and I had to keep calling him and he never called back. Call back to speak to somebody else and ask for the manager which I left a phone call from Marty and he never called back. Long story short I never received my cradle that was on Friday today is Wednesday nobody has reached out to me so that shows me how much ... read more