Faucet Depot

Loddy Chao 

on Google

8 months ago

FD is the place to shop, if you don't care about customer support or warranties. We found FD via Google shopping for a unique Watts valve. Unfortunately, the valve came in dead on arrival. FD won't reply any of the emails, when we finally got them on the phone, they pushed us to the MFG. When MFG doesn't have a solution and told us go back to the origin point of sales, FD starts the dodging, pushing and accusation mode. Wish we read the google review on FD earlier, so we didn't have to deal with this. 

barz 

on Google

9 months ago

TAKE YOUR BUSINESS ELSE WHERE!!!! Website will say the parts are available but they are not! I made an order and the part said it was available, just for me to get a phone call a WEEK later to say the part is not in stock and that I would get the parts in two days. Well it’s been two weeks and no parts. Take your business to Ferguson. If they don’t have the parts they can order it for you in matter of seconds and have it by your front door no later than 3 days. 

Edwin Mendoza (Joe) 

on Google

a year ago

Warning: Buyer Beware - Disappointing Experience with FaucetDepot My recent encounter with FaucetDepot has left me thoroughly disillusioned and frustrated. After purchasing a part for my water heater from their store, I expected a seamless transaction and a reliable product. Unfortunately, what followed was a series of disappointments that underscored the company's lack of customer-centric policies and support. The part I acquired from FaucetDepot indeed fit onto my water heater, but the wiring proved to be a glaring issue. ... read more

L L 

on Google

a year ago

I ordered the last one of a discontinued Duravit wall mount toilet model in the states, so it was crucial to me it be shipped safely, Duravit said they know Faucetdepo and not to worry and they were right, it came shipped quickly on pallet and the box was double lined with dried liquid foam for insulation, very impressive, and the customer service was thorough which I really appreciate too. 

Christina Wong 

on Google

a year ago

We looked for a particular pressure reducing valve with a particular figment and they had it. Their prices were great, customer service was amazing. Even though we ran into a hiccup it was rectified quickly and Rebecca was always pleasant to speak with on the phone.