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5400 University Ave, West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rates were good when I first got the auto insurance insurance. After couple years they started going up $10/month. Had to get different insurance. Cancelled Farm Bureau in plenty of time to not be billed. They drew from my account anyway. Cannot get my money back! They keep telling me different days. If you have to cancel, immediately put stop payment on them! The agent Zachary Hoffman, is conveniently out of country and says he can't help!
Are looking for a company that makes the claims process easy and works to make you whole after tragedy strikes? This one definitely isn't it! Deceptive claims adjuster, poor communication, etc. Avoid
The level of poor customer service is so bad, it's pretty clear they're just trying to not pay claims. I've called 16 times over 4 months, left voice mails, unanswered emails. Everytime I get a human they say it's not their job to help me with my claim. There's no case management. its 2 days before my repair shop appointment and my adjuster won't return my emails or phone, hadn't made the rental appointment or pre-approved the estimate I sent months ago. Anytime you talk to someone, they will tell you it's someone else's j... read more
2 big storms go through and I lost a 20'x 15' section of shingles off my roof. 2 neighboring homes lost no shingles but had edges turned up on some shingles ( neither with Farm Bureau) one other home developed a roof leak (also with Farm Bureau) . The two neighboring homes not insured with Farm Bureau received NEW ROOFS but me with a huge section of shingles missing was told that my roof would be ok with just replacing the missing shingles which would only cost 3600 which was below my deductible. The other Farm Bureau home ... read more
I cannot recommend an insurance company that drops you after one year for making reliable payments and complying with their threats. They did nothing but make my life difficult throughout the year by making ridiculous demands and sending copious amounts of duplicate letters in the mail.
Farm Bureau Financial Services Corporate Office has a 3.3 star rating with 38 reviews.
Farm Bureau Financial Services Corporate Office is closed now. It will open at 8:00 a.m.
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