Famous Foam Factory

Jamie M. 

on Insider Pages

15 years ago

Sometimes it isn't a black and white I have never been to the Famous Foam Factory. I think most of the negative reviews are from people that shop for the least expensive thing on the market and want Ritz Carleton level of service. $200 for a frame ? Probably standing with customers who actually drove to the store, he had to listen to your whining. I think a couple of the bad reviews had merit but someone who know nothing about wuality of sleep and the matress industry doesn't listen to someone who does everyday for a living.... read more

Chris B. 

on Insider Pages

16 years ago

RUDE CUSTOMER SERVICE Purchased a bed about a year ago and relocated to Virginia. Called them and very nicely asked about getting some missing parts, after originally spending $200 on just the frame. The clerk was extremely rude and would not discuss the matter with me. He condescendingly said to buy some bolts, which I explained that we already had. Husband called back to speak to the store again, trying to compromise and find out information about the part to see if we could buy it locally. Clerk said, "I don't have time t... read more

Suzy N. 

on Insider Pages

17 years ago

Satisfied customer I had a great experience at the FFF today. I was interested in checking out what they'd have for kids' mattresses. I found them to be very practical, offering options and advice. I chose affordable, quality mattresses for my kids that should last 10+ years. The experience was enjoyable and educational. I'm very happy to have given them a try despite the terrible reviews here. 

Cynthia J. 

on Insider Pages

17 years ago

Make the trip to Bob's Foam Factory in Fremont instead If I could give zero stars, I would have... 

Aparna S. 

on Insider Pages

17 years ago

another one of those!!! Well i would not recommend this place as well for 2 reasons bad customer service and bad collection. I would again recommend that you better visit some other place for your purchase. The worse thing about this place is that they know nothing about customer Service or how to entertain or even greet a customer. that aside they didnot ahve a good collection anyways. 

Paul H. 

on Insider Pages

17 years ago

Rude service over the phone I called the FFF because I'm looking for foam to put on my mattress, and the sales rep started lecturing me on "throwing good money on bad money" instead of just telling me what they had available. Then he started arguing with everything I said and just got more and more rude as the conversation went on. FFF - you're not getting my good or bad money. 

Bob E. 

on Insider Pages

17 years ago

A novice looking for 4" firm foam. All I needed was a piece of firm foam. The sales lady helped me pick out several items and cleared a place for me to test them. She carefully decribed the differences of each foam piece. After I made my selection, she searched the store for about a minute to find a discontinued sample that was better for my application. She saved me saved me about 40%. I appreciate this kind of service. 

L. G. 

on Insider Pages

17 years ago

Worst furniture retail I've ever encountered Horrible customer service. I ordered a bed frame from them because promised it to me in three days. Guess what? It was late. They never called to tell me it was late. When I called to check on the status - they said it would be another month. I offered to wait. Now, its late again - No Call. I am canceling my service and getting refund.