Family Physicians Group Incorporated

Shannon Y. 

on Citysearch

11 years ago

I wish my doctor would leave this office. The service is terrible. If you like long waits on the phone and office this is the place for you. I called to discuss a recent issue with my doctor and was put on hold for several minutes to leave a message. I did not hear back from them for a couple days and called back. At this point I have called 4 different times during the day to different lines and each time waited over 15 minutes with still no answer. My personal doctor is great but the way this place is being run is ridiculo... read more

Janie Anderson 

on Citysearch

13 years ago

Family Physicians Group at Fishers Landing – The front desk is great, is helpful and friendly,I have never had to wait long to be served. My Doctor is the best she listens and takes care of the problem or refers me to a super Doctor who can. I can not complain about anything or any one they are all great. 

mrslvanh 

on Citysearch

14 years ago

Awesome Doctors! – My daughter became very ill several years ago and they made sure we got to the specialists that we needed they also monitored her several times weekly,she was 12 at the time and this was very scary for us but they were just wonderful! Tim is the greatest and now my son and his family use him too and love him as well! 

Jennifer Sohn 

on Citysearch

15 years ago

Excellent Doctors; good service – I read some of the negative reviews and haven't had that experience. The front desk moves people through quickly. Lately we haven't had to wait too long to see the doctor. I just had a check-up and was surprised at how long I was in the office. Dr. Swan is incredibly thorough. In our experience, record keeping is accurate and prescriptions are filled and refilled on schedule. I'd recommend this group to anyone. 

Jrossie 

on Citysearch

16 years ago

Front office staff is awfull. – Went to the doctor because my doctors office merged with them. He wasn't avialable so I saw whoever so that I could get back on some needed medication for tremmors. The doctor prescribe medication and told me the side effects of this medication could get severe and if I experienced this just to CALL in and she would call a different kind of medication to the pharmacy. So, I called the office to get put on hold forever, then a note was taken to give to the doctor. Waited a few days and no respo... read more

annieha 

on Citysearch

16 years ago

The worst policies and office staff – I started going there due to my long time doctor moving to this practice. I have had refills lost, given the wrong refills, and treated rudely. My doctor left their practice but FPG only notified certain patients. Even the staff stated that not everyone got a letter. So, I discovered that not only had my doctor left the office closed. When asked what to do when I picked up a refill; I was told that when I needed to be seen they would put me with a doctor or I could chose to follow my doc... read more

dillymom1 

on Citysearch

18 years ago

Poor Service. – My husband need a prescription refilled. He stopped in to see what they could do as he was a new but not established patient. They had a cancellation and he decided to get his annual routine exam completed. The doctor noted this as an office visit and not a Routine Exam. Our insurance will only pay for a Routine Exam. We asked to have this corrected in billing, they refused. We asked the doctor what care he did not receive that would have made this a Routine Exam instead of an office visit and he said MY HUSA... read more

macsmom 

on Citysearch

19 years ago

Best service and care around – This Doctors office is so efficient, from the moment you call for an appointment to saying goodbye. Wow am I impressed. They all work together and the have their systems down to ensure you are in and out in record speed. Dr. Wooden takes her time when meeting with you and was just great. I highly recommend this facility, there are many the area that need to get their act together, but this one it great.