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Family Auto of Greenville
- Automotive
- Greenville, SC
About this business
Location details
105 East Stone Avenue, Greenville, SC, 29609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
purchased a car 2,500 down on a dodge 2012 caliber the end of February 2024 the car has been placed in the shop every month since I’ve had it I initially went to my first appointment that same month of purchase to figure out why my car is shaking and jerking after two weeks of driving it also brakes needed to be done the shop returns my car I ask is it still shaking they said the car needs a wheel alignment that’s why it’s shaking but we can’t perform that service because we don’t specialize in wheel alignment I then goes to... read more
purchased a car 2,500 down on a dodge 2012 caliber the end of February 2024 the car has been placed in the shop every month since I’ve had it I initially went to my first appointment that same month of purchase to figure out why my car is shaking and jerking after two weeks of driving it also brakes needed to be done the shop returns my car I ask is it still shaking they said the car needs a wheel alignment that’s why it’s shaking but we can’t perform that service because we don’t specialize in wheel alignment I then goes to... read more
Business response:
Ms. *******, it is unfortunate that there were several misdiagnosis in regards to your car shaking. My name is ******* and we spoke on the phone yesterday. After hearing the entire series events from you, I felt the responsibility to handle this situation myself. This morning, 9/4/24 I have already had your car transported to a repair shop that we trust and have used for several years. I have personally called and advised the shop of the issues with your car and I assure you that the shaking issues will be taken care of this... read more
This is a horrible place to buy a car .Don't buy from them the cars are horrible .Every other week the car is in shop ,their shops you send the cars to are horrible ,the warranty is horrible .Buys beware runnnnnnnnn. you will be scammed ,they have such a mess there .
Business response:
Ms. *****, it is unfortunate that you feel this way. We know a car repair is never convenient, but unfortunately every single machine will break down from time to time. We reviewed your account and it appears that in the thirteen months you have owned the car, you have only had one warranty claim for an alternator. Several months later, the replacement alternator went out and another one was installed under the parts store's warranty. Other than that I see where you have a small evap leak, which is not covered under warranty... read more
Every complaint I read from consumers always seems to be answered with good sounding and on the paper the contract agreements reasons why buyer was not faulted by the business. However where is it the contract that purchaser of an used 2008 ford fusion se auto worth $5,000 is sold for $13,000 including high finance fee in the beginning. And to add that since we are riding free why have they not yet come to repose this said vehicle after sending notice of repossession almost 2 months ago. Loss of better paying job due to serv... read more
Business response:
Our sincerest apologies, but we do not recognise you as either a current or former customer of Family Auto of Greenville. We have no record of ever having a customer named Stephanie G. owning a 2008 **** ******. We would be happy to respond if you were able to provide further information. Feel free to give us a call at ************.
They threaten to take your car back for being one day late. I can't stand these guy's. Just don't fool with these people.
Business response:
Mr. *****, we apologise if you feel that we had threatened you. I reviewed your account and it appears we primarily communicate with you through text messages, which are automatically saved to our system. At the time this review was left, the text messages indicate that your account manager only asked if you wanted us to process your payment with the credit card on file. There is no mention of taking your car, only asking if you wanted to process the payment. Our staff are highly trained, particularly in that we do not threa... read more
If I could give 0 stars I would. They sell cars they know nothing about. The manager; Zach, is very disrespectful. We were sold an unsafe car and nothing has been done to help us in anyway. We’ve been only been able to drive it for 2 weeks out of the 4 months we’ve had it. They do not refund down payments so we are paying for a vehicle that we can’t even drive.
Business response:
Mr. and Mrs. *****, we do apologise for any inconvenience that you may have had with your vehicle. I have reviewed the account notes extensively with our Service Manager, Zach, and it appears the delays in your repairs were due to the service facilities staffing issues, and not the fault of Family Auto. Unfortunately you are correct in that we do not refund down payments. This is largely in part because the vehicle has already been titled and registered in your names, a very costly expense which also included paying your sal... read more
Frequently asked questions about Family Auto of Greenville
How is Family Auto of Greenville rated?
Family Auto of Greenville has a 3.9 star rating with 583 reviews.
When is Family Auto of Greenville open?
Family Auto of Greenville is closed now. It will open on Monday at 9:00 a.m.
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