Falcon Northwest

Terry B 

on BBB

2 months ago

Excellent customer service. Very knowledgeable and theyre not going to let you buy parts thatll end up bottlenecking your computer if you dont know any better. High quality parts, every computer Ive gotten from this company had the ****** founder edition cards it doesnt vary like other computer companies . I had the tiki and fragbox. 

Richard S 

on BBB

6 months ago

I recommend Falcon Northwest without hesitation. Their Tech Support itself is worth the upfront price of their computers. For additional details, read on. I mistakenly deleted some "system files". This action resulted in a complete erasure of all my data! I immediately called Tech Support. ***************** patiently walked me through a "System Recovery" process by which most of my data. I say "most" because the "System Recovery" is not necessarily the current date. Nevertheless, the ****** learned is "Do Not Delete System F... read more

Ema N 

on BBB

a year ago

Been wanting a computer from this company for years since early ****s, finally got a laptop from them. Still have no issues whatsoever with them. Have had many computers and had my own built by my father and after owning one of these I will never go with another company. The only issue i had was with the custom paint job that we paid extra for started chipping after about a week so I probably would avoid custom paint. Other than that like most other company laptops that come with various stupid programs "fluff" this one had ... read more

Ronald P 

on BBB

2 years ago

They honor their warranty, but Id prefer they be a company that has a warranty but doesnt need to use it. Mixed feelings about them. Theyre supposed to be the premium boutique builders which means no headache. First system I bought was great with zero issues.Second system had a faulty ****** I had them replace with *** then it had heating issues 10 months later. They sent me a replacement cooler but what should have been an easy job turned out not so easy when I realized they applied a ton of force initially to mount the hea... read more

Michael A 

on BBB

3 years ago

I have had two systems built by Falcon-NW, and both were just what I ordered. Over time I have had questions about different things, and they were ready and willing to answer all my questions. I needed some case parts, as I removed a drive that came with the system, and they sent me the case parts I needed at no charge. My last purchase was a Falcon-NW Mach V, and it's been the best system I have ever owned, and I have owned more than the average person, as I do programming and video work. This system is very upgradeable, an... read more

Jonathan C 

on BBB

4 years ago

1. Ordered computer: stated 17 days to build. 2. While I was waiting on the build I had questions about the components used in the build. 3. Customer service became defensive and combative and never really answered my questions. 4. Its been 21 days and they still have yet to complete the build. 5. It seems a lot like retaliation for questioning build components. 6. Horrible customer service. While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship dat... read more